Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise. 

What You’ll Do

In this role, you’ll be the senior staff content strategist and information architect, working with content engineering, strategy, and design to lead an ambitious effort to reimagine how we design and deliver technical content to our customers through websites, AI-powered experiences, and other channels. Your information architecture will be the foundation of an ambitious redesign of the company’s technical content sites and experiences, including AI agents. You’ll help us revamp our content management systems and the authoring experience, workflows, AI tools, and other processes that support them. You’ll have a solid foundation of knowledge about enterprise content management systems, trends, and technology, and you’re not scared off by the details, challenges, and promises of agentic AI, DITA, headless systems, and other frameworks for structured content.

Teradata is establishing a bold vision for our product content: modern, customer-focused, and measurably effective. You—and the tools and systems you put in place—will help us make that vision real.

Your day-to-day responsibilities include:

• Understand current state of Teradata technical documentation sites and business challenges, and define revised information architecture to make content findable, understandable, and useful across a range of websites and AI experiences.
• Develop an information architecture and the training and education plan that supports it, and help content strategists and the rest of the organization achieve and demonstrate technical content effectiveness in websites, AI tools, and all other content touchpoints.
• Evaluate current content management systems and structure and identify what’s working, what’s not working, and what needs to work to support an ambitious end-to-end content vision for the enterprise and its customers.
• Collaborate with product management, content engineering, and the rest of the content strategy team to document requirements for content creation, management, and governance, as well as supporting taxonomy and other strategic content contributions.
• Help guide the implementation and evolution of new and revised content management tools and processes based on identified requirements and best practices.
• Partner with product managers and content designers to understand user needs through engagement, design thinking-related methods for discovery, market and competitive research and analysis, and user testing.
• Become a collaborative, resourceful partner for the business as it discusses product plans, and team with design and product colleagues to help deliver content, design, and vision that boosts those plans to success.
• Develop a deep understanding of Teradata products and use that knowledge to identify content, design, and systems opportunities, such as innovative ways content can appear to guide and support customers.
• Collaborate with the team and tools to help establish and iterate on metrics for product and content success, and collaborate with content engineering and others to automate collecting and reporting these success metrics and using them to make content and design more effective.
• Work with an evolving design system to support content and design standards, how they’re integrated into the design system, and how content systems can use and support these efforts.
• Be a persistent, humane advocate for content strategy and content design throughout the enterprise, including presenting about content strategy and management approaches and placing content in a prominent, persistent role in the product lifecycle.

If you like systems just as much as you like people, you can succeed in this role. And you’ll tap into your skills with both every day.

Who You’ll Work With

On our product engineering and experience team, we focus on the user’s ease of use for our unified Teradata platform. We reduce complexity and eliminate barriers and friction so that customers can transform their business through the power of their data. And the scope of this role is enterprise wide, so you’ll support engineers, product architects, product managers, and user interface designers, as well as a team of content designers and technical content strategists.

This role reports to the Director of Content Strategy.

What Makes You a Qualified Candidate

• Deep understanding of content management systems and other content tools, including AI-enabled ones, for content creation, quality, and maintenance.
• Familiarity with XML/DITA, headless content modeling, and other structured content architectures and approaches
• Knowledge of numerous content deliverables, from user-interface content through help articles and to technical documentation
• Expertise in content workflows, operations, and the ongoing education and team support that needs to be in place to make it all work
• Understanding of ways to test and measure content and design effectiveness
• Ability to clearly present innovative content approaches and persuade teams to adopt new tools, tactics, and processes
• Empathy and ability to connect with and understand the needs and desires of the content team, as well as product and software development partners
• Know that content is both art and science
• Highly curious and inquisitive by nature, and eager to learn, discover, and innovate.

What You’ll Bring

• You’ve assisted a multifaceted organization with thoughtful, effective information architecture in the past.
• You’ve implemented or enhanced a content management system and or content processes.
• You understand the scope and complexity of migrating content from one system to another.
• Strong writing and communication skills and the ability to discuss and share content systems trends, technology, and implementation details.
• Strong interpersonal skills that are used to build rapport and make connections easily with colleagues and our customers.
• Experience working on SaaS-based initiatives and/or companies.
• Ability to navigate and succeed in a complex, undefined problem space.
• Strong organizational skills and can handle balancing multiple questions, requirements, and projects at the same time.
• A sense of humor and the desire to help people and do good things.

Why We Think You'll Love Teradata 

We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.

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Why We Think You’ll Love Teradata

We prioritize a people-first culture because we know our people are at the heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to diversity, equity, and inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.