Be aware of scams on social media involving phony job postings. Learn more


GSO Product Support Engineer (Applications)

Location: Tijuana, Baja California, Mexico

Notice

This position is no longer open.

Requisition Number: 215626

External Description:

What You’ll Do:
Teradata Product Support Engineers are key members of an expert team of support analysts, focused on delivering a myriad of deep-level technical support related assignments to both internal and external audiences. The successful candidate will have a deep understanding of the Teradata database and its associated tools and platforms along with the ability to clearly articulate support decisions and findings. The ideal candidate is a highly motivated, creative, support analyst who is ready to contribute to Teradata's success.
This product support team supports several applications, including:
• Teradata QueryGrid, a high-speed parallel data fabric that spans multiple systems and provides the flexibility to integrate different file systems, operating systems, data types, analytic engines, and system design characteristics. QueryGrid is strategically important to Terada’s hybrid cloud and multi-cloud connectivity enablement journey.
• Teradata ViewPoint, a framework to display portlets that enable users across the enterprise to view current data, run queries, and make timely business decisions, reducing the database administrator workload.
The applications supported by this team are deployed and used extensively by the largest companies in the world to leverage big data to solve the biggest data management challenges.

Key Responsibilities:
• Develop in-depth knowledge of Teradata products
• Work with internal and external customers to deliver technical analysis and solutions for Teradata product issues
• Recreate problems to assist with root cause analysis
• Interact with peers and engineering to isolate product defects
• Adhere to Teradata Incident Management Process
• Treat every customer professionally and with respect; ensure positive customer experience and satisfaction
• Coordinate proper escalations, where needed, for unresolved issues
• Gain and maintain current knowledge of Teradata Customer Services Policies, Procedures and Service offerings
• Create knowledge on new learnings
• Work in a mission critical, 24/7 environment
• Assist in technical mentoring

Basic Qualifications:
• Experience with LINUX and/or other OS environments
• Experience working in a geographically dispersed support team environment
• Demonstrated problem-solving skills and analytical ability
• Ability to work effectively both independently and in a team environment
• Strong time management skills and multi-tasking abilities
• Excellent oral and written communication skills
• Experience using a problem ticketing system
• Ability to effectively share technical knowledge
• Able to troubleshoot complex software problems and dive into technical details in large enterprise data analytics platform and software applications as needed
• Experience with Cloud platforms – AWS, Azure, Google Cloud, VMware
• Experience with large scale distributed software systems
• Knowledge of data platform technologies, data integration, enterprise data warehouse and analytical ecosystem
• Bachelor’s Degree in Computer Science or a related technical discipline
• 2+ years of experience

Preferred Qualifications:
• 24x7x365 support experience preferred
• Teradata knowledge and experience is strongly preferred
• Experience with Teradata/Vantage in Cloud
• Experience analyzing data
• Closed Loop/Corrective Action experience
• Experience with application programming desirable
• Working knowledge of database and SQL
• Solid understanding of full software stack from OS, Networking, Storage to UX/UI
• Basic understanding of security and authentication mechanisms such as Kerberos and LDAP
• Capable of presenting problem resolution process, root cause analysis, and activities underway in technical and tactical terms to customers and customer-facing teams

Work Environment:
• 24x7x365 support environment with on-call rotation, weekends and after hours
• High reliability and availability to be engaged even when not on-call or alternate shifts may be required
• Global organization
• Some travel may be required

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: Tijuana

State: Mexico

Community / Marketing Title: GSO Product Support Engineer (Applications)

Job Category: Customer Support

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote: #LI-Remote

Location_formattedLocationLong: Tijuana, Mexico MX

.