Service Experience Manager

Requisition Number: 218028

External Description:

What You’ll Do

• Drive operational excellence at the stakeholder level through proactive actions and insights, building and maintaining strong relationships across Customer Support (CS), Managed Services (MS) and IntelliCloud/Engineering (IC)
• Responsible for assisting customers on their transformational journey while helping them achieve business value and ROI from their investment, resulting in increased value, retention, and customer satisfaction.
• Success is measured by identifying new opportunities within your territory/accounts to expand usage of Teradata solution set and improve the customer experience by driving process improvements, incident management, execute customer success plan.

Who You’ll Work With

• The team is consisting of SEMs covering specific accounts and industry focus managing Taiwan/ GCA region.
• Drive operational excellence, manage service delivery and service relationships with SMEs, stakeholders and customers, manager customer satisfaction and drive Teradata growth while providing technical advice for technical and non – technical teams and audience
• The position reports to Service Experience Lead based in Taiwan.

What Makes You a Qualified Candidate

• 3+ years’ experience working in a customer – focused environment
• 5 – 10 years’ experience working in a technology company in a technical capacity
• Prior experience with driving operational excellence at SaaS or data warehouse company
• High-level technical knowledge on data warehouse products and services
• Effective at leading and facilitating executive meetings and workshops

 

What You’ll Bring

• Influential and collaborative with a cross-functional diverse workforce
• Able to prioritize and perform effectively in a highly dynamic work environment
• Can effectively grasp and distinctly explain technological and business concepts
• Able to demonstrate strong problem – solving skills, process – driven mindset, and resourcefulness
• Strategic thinker with vision and the ability to identify granular details
• Strong client management and change management skills
• Passionate about customer success
• Able to drive successful delivery teams that continually evolve and improve our ability to execute on time and above expectations

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: Taipei

State: Taipei

Community / Marketing Title: Service Experience Manager

Job Category: Customer Support

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: Taipei, Taipei TW