Software Engineer, Sustaining Engineering

Location: San Diego, California US

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Requisition Number: 212323

External Description:

Teradata Software Engineers in Sustaining Engineering are key members of an expert team of support analysts, focused on delivering a myriad of deep-level technical support related assignments to both internal and external audiences. The successful candidate will have a deep understanding of the Teradata database and its associated tools and platforms along with the ability to clearly articulate support decisions and findings. The ideal candidate is a highly motivated, creative, support analyst who is ready to contribute to Teradata's success. Teradata have three level of expertise to handle the customer issue related to Teradata software. Sustaining engineering is the highest level of expertise. This individual is responsible to give final resolution for the customer issue.

 

Key Areas of Responsibility:

 

  • Product / problem analysis to get to root cause of defect in Teradata database software.

 

  • Implement software fix, perform tests and merge in to code base for software defect reported in DR (Discrepancy Report) or JIRA.

 

  • Interface into other organizations (internal and external). Ability to maneuver cross-organizationally and demonstrate a high-level of professionalism.  Ability to deliver succinct and concise presentations

 

 

Skills & Attributes

The ideal candidate is an acknowledged Teradata expert with strong interpersonal and communications skills, excellent analytical skills, ability to plan and organize. The successful candidate will have the ability to lead, mentor and transfer knowledge to others.  They will have experience in high performance computing environments.

 

Basic Qualifications

 

  • BS in Computer Science or other technical discipline with 1-2 years of related experience
  • Or, Master’s in Computer Science with 0-1 years of related experience
  • Good understanding of database product
  • Experience in Teradata or other database product best practices
  • Experience with or knowledge of software structured as a collection of processes using message system primitives
  • Good language skills and writing ability
  • Ability to understand and work with complex software and parallel processing.
  • Cultural awareness

 

Preferred Qualifications

 

  • Working experience of SUSE LINUX operating systems
  • Considerable experience programming with C and C++ programming language
  • Considerable experience programming with Java programming language
  • Considerable experience programming with Python programming language
  • Considerable experience of system software programming
  • Experience analyzing data
  • Closed Loop/Corrective Action experience
  • Experience with application programming
  • Association with a development environment
  • SQL experience

 

Work Environment

 

  • 24x7 operation may require working alternate shifts or being part of an on-call rotation
  • Global organization
  • Some travel will be required
  • International travel may be required

CountryEEOText_Description: Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. ​ We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status. Consistent with Colorado law, Colorado applicants can email the Ask.HR@teradata.com inbox to receive the compensation range information for this role. Please provide proof of Colorado residency in your request.

City: San Diego

State: California

Community / Marketing Title: Software Engineer, Sustaining Engineering

Job Category: Customer Support

Company Profile:

Our Company

Teradata (NYSE: TDC) is the leading multi-cloud data platform company for enterprise analytics, transforming how businesses work and people live through the power of data.

At Teradata, we are leading the data era. As enterprises address today’s digital economy, they are faced with new competition and consumer expectations and are turning to data to power their future. Teradata has worked with the largest companies in the world for 40+ years, bringing our experience and expertise to support global enterprises with their most demanding, mission-critical, complex, and large-scale data needs.  Teradata is recognized as a leader in the cloud, data, and analytics spaces by top analyst firms, Gartner and Forrester, and Fortune Magazine as well. 

Our connected multi-cloud data platform for enterprise analytics, Teradata Vantage™, is an extremely scalable, secure, and resilient offering that simplifies ecosystems by connecting data and making it easier to uncover insights from across the organization…regardless of where that data resides. With Vantage, we enable companies to modernize their data management, from start to scale. Every day, millions of users benefit from our open data platform. Empowering customers and partners to develop and build how they like, we enable hundreds of business outcomes and solutions, including improving customer experience and profitability, driving operational efficiency, realizing financial transformation, or achieving operational efficiency.

 As the world of data grows, we are the leader in enabling the future of connected businesses, powered by data intelligence. We are committed to delivering on this vision by following sustainable business practices and with a strong focus on diversity, equity, and inclusion. We believe that only by embracing diversity of identity, thought, background, expression, and perspective can we solve today’s challenges and reimagine tomorrow’s world.

Location_formattedLocationLong: San Diego, California US

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