Cloud Operations Platform Lead (AWS/Azure)
Location: Airoli Navi Mumbai, Maharashtra IN
Requisition Number: 209514
Position Title: Managed Services III
Role: Cloud Operations Platform Lead (AWS/Azure)
Job Location: Mumbai/Pune
- The Cloud Ops Administrator Platform Lead is responsible for managing Teradata’s as-a-Service offering on public cloud (AWS/Azure)
- Delivery responsibilities in the areas of cloud network administration, security administration, instantiation, provisioning, optimizing the environment, third party software support.
- Supporting the onsite teams with migration from On premise to Cloud for customers
- Implementing security best practices, and analyzing the partner compatibility
- Manage and support 24x7 VaaS environments for multiple customers
- Devise and implement security, operations best practices
- Implementing development, production environment for data warehousing cloud environment
- Backup, Archive and Recovery planning and execution of the cloud based data warehouses
- Throughput monitoring, load balancing, improving the overall system health by optimizing the key Azure resources
- Always manage Incident Backlogs for the platform
- Manage Change Backlogs for the platform
- Manage Incident Aging
- Accountable for Incident Update and Acknowledgement SLA
- Capability Building through trainings & mentoring programs and working with the APL on the learning initiatives.
- Responsible for driving automations
- Escalation Management.
- All Stakeholders informed
- Drive to closure
- Avoid re-occurrence
- Create and Maintain IRA for platform related issues
- Take ownership of all S1 Incidents for the platform.
- Drive RCA for S1 incidents. Work with all stakeholders to avoid re-occurrence
- Making sure all Knowledge Documents/Run-books/Wikis are up to date and accessible
- Quality audit of Incidents and change requests and derive action plans
- Conduct Regular Team meetings & Record minutes
- Contribute to strategy and improvement plans for team.
- Problem Management for closed incidents. Identify top call divers of incidents for month and work with relevant items
- Validate Outage numbers for all S1's on platform
- Publish Availability Numbers
- Engineering Graduate or 3-year Diploma
Mandatory Skills / Attributes
- Minimum 8-10 years of IT experience.
- Minimum 5-6 years of Cloud hands-on experience (AWS/Azure).
- Expert in at least one of the supported public cloud platform (AWS/Azure).
- Should have managed cloud ops team of 10-15+ resources in lead role.
- Cloud Certification
- ITIL or other relevant certifications
- Service Now / ITSM tool day to day Operations
- Must be willing to provide 24x7 on-call support on a rotational basis with the team.
- Must be willing to travel – both short-term and long-term
- Teradata/DBMS Experience Hands on experience with Teradata administration and strong understanding of Cloud capabilities and limitations
- Thorough understanding of Cloud Computing: virtualization technologies, Infrastructure as a Service, Platform as a Service and Software as a Service Cloud delivery models and the current competitive landscape
- Implement and support new and existing customers on VaaS infrastructure.
- Thorough understanding of infrastructure (firewalls, load balancers, hypervisor, storage, monitoring, security etc.) and have experience with orchestration to develop a cloud solution
- Should have good knowledge of cloud services for Compute, Storage, Network and OS for at least one of the following cloud platforms : AWS/Azure
- Should have experience in Enterprise VPN and Azure virtual LAN with data center
- Knowledge of monitoring, logging and cost management tools
- Hands-on experience with database architecture/modeling, RDBMS and No-SQL.
- Should have good understanding of data archive/restore policies.
- If certified with VMware skills will be added advantage.
- Working experience in Linux administration, Shell Scripting.
- Working experience on any of the RDBMS like Oracle/DB2/Netezza/Teradata/SQL Server,MySQL.
- Excellent oral and written communication skills in the English language
- Good team player.
- Good presentation, communication skills.
City: Airoli Navi Mumbai
Community / Marketing Title: Cloud Operations Platform Lead (AWS/Azure)
Job Category: Consulting
We’re conducting virtual interviews to keep our candidates and employees safe. Many roles will be temporarily remote or work from home, while others will remain remote. Read more on our response here: Teradata Response to COVID-19.
Teradata helps businesses unlock value by turning data into their greatest asset. We’re the cloud data analytics platform company, built for a hybrid multi-cloud reality, solving the world's most complex data challenges at scale. Collectively, we endeavor to serve equal parts innovator and contributor. Because our mission isn’t just about the collection of data – it’s about revolutionizing the future of transportation to save lives, optimizing energy costs to make the planet a cleaner place, and using data to predict and identify cancer risks.
Location_formattedLocationLong: Airoli Navi Mumbai, Maharashtra IN