Engagement Manager

Location: Mexico City, Mexico MX

Notice

This position is no longer open.

Requisition Number: 203904

Position Title: PS Partner (II) - CIP

External Description:

The Engagement Partner (EP) is responsible for Consulting Services business development and delivery of Teradata, Teradata Aster, Hadoop, Teradata Application, and other Teradata solution services within an assigned territory (may be geographic, account, or industry based). This position is a “specialist role” that differs from the standard Consulting Services Partner position in that, with the exception of Solution Architects, it does not have direct management responsibility for a pool of Consulting Services resources, but rather, focuses on the management and growth of client relationships through effective engagement delivery. To perform effectively, the EP must have a full understanding of Teradata methodology with respect to Teradata data warehousing, Teradata Aster, Hadoop, and Teradata Applications projects. The Engagement Partner delivers solutions in the cloud, on premises, and in mixed environments. In conjunction with the Account Executive, the Engagement Partner executes the sales strategy through effective customer meetings, high-level customer relationships, personal and professional credibility, and the development of proposals and Statements of Work. It is the Engagement Partner who positions and drives the sale of Teradata Consulting Services and serves as the lead Consulting Services negotiator for proposals and contracts in addition to managing the outlook process, customer revenue and orders, and assuming full accountability for customer invoicing and related issues.


As a key Consulting Services manager, the Engagement Partner directs, manages, and supports the execution and delivery of customer solutions from a services perspective.
This includes project direction, the performance of project audits and quality checks, participation in client steering committees, and maintenance of client relationships while meeting revenue and profitability targets. In summary, the EP has responsibility for Consulting Services orders, revenue, profit, engagement planning, engagement staffing, engagement execution, engagement quality, and client satisfaction. The EP may also provide guidance and investment recommendations to the respective Business Solutions Group in their specialization area. Typically this position directly reports to the Area Managing Partner. Indirectly, the EP may direct up to 50 consultants.

 

Key Areas of Responsibility

 

  • Gain understanding of a specific customer, including the business, industry, company profile, business plan and key initiatives in the organization.
  • Participate in Account Strategy and Account Planning sessions.
  • Provide scoping, planning, cost estimating, and pricing of Consulting Services engagements in conjunction with the Practice Partner. Responsible for statement of work development and risk assessment, including but not limited to defining goals and objectives, identifying client requirements, resource requirements, budget, risks and the translation of the client’s business requirements into specific deliverables.
  • Work with Partners, Resource Managers, and Managing Partners to staff projects appropriately and to ensure consultants have required training and internal support to meet customer needs throughout the duration of the engagement.
  • Work with Global Development Centers to properly engage offshore resources.
  • Utilize Teradata Approved Vendors and Partners in project staffing.
  • Work with the TSM group to ensure all aspects of the implementation methodology are included in proposal and delivery of consulting services.
  • Improve internal support systems and processes.
  • Direct solution implementation engagements, of moderate to high complexity, or a collection of multiple smaller projects. Act as project manager of projects as required.
  • Provide proactive project governance, in conjunction with the Executive Program Manager, for all projects under the Project Director’s span of control, including structured reviews and oversight of project activities.
  • Ensure engagements are completed on-time, within budget, and within customer expectations for quality and functionality. Increase profitability of engagements by ensuring project time and expense reporting, PSA input, and project financials are forecasted, tracked and managed according to the project and SOW requirements.
  • Manage customer expectations in line with the agreed statement of work and day-to-day relationships with client stakeholders. Manage resolution of all issues relating to Consulting Services
  • Maintain and communicate engagement status to all stakeholders in reports and meetings. Insure consistency, accuracy and timeliness of communications across all stakeholder groups.
  • Identify sales opportunities; participate in pre-sales planning, engagement pricing, bid review and presentation of sales proposals.
  • Responsible for the collection of project collateral, and when appropriate, document best practices or lessons learned to be shared across the Consulting Services
  • All Managers are expected to build value in their practice through the contribution and reuse of Teradata Consulting Services Managers need to work with consultants on their team to assure they are contributing and reusing assets.
  • All Managers are expected to build value in themselves. Teradata’s extensive library of both instructor led and web based training provides ample opportunity for the manager to build and maintain marketable skills. Time has been allocated specifically for this task and each manager is expected to have a ‘Learning Plan’. Progress against the learning plan is part of the annual appraisal.

 

Skills

 

  • Knowledge of Architecture Principles, Advocated Positions, Design Patterns, and Implementation Alternatives.
  • Understanding of the Teradata Reference Information Architecture.
  • Work with the appropriate project management methodology (Agile or Waterfall) based upon customer and project requirements

 

Skill Category

Mapping

Consulting Skills

Primary Skill

Business/ IT Consulting

Primary Skill

Business & Operations Management

Secondary Skill

HR Management

Secondary Skill

Strategic Management

Primary Skill

Technical Skill Category

Mapping

Service Offers

Primary Skill

Databases

Knowledge

Hadoop

Knowledge

Industry Knowledge

Secondary Skill

Project Mgmt: Data Warehousing Skills

Primary Skill

Project Mgmt: Foundation Skills

Primary Skill

Teradata Active Data Warehousing Knowledge

Secondary Skill

Teradata Applications

Knowledge

Teradata Architecture

Primary Skill

Teradata Aster

Knowledge

Tools – Business Intelligence

Knowledge

Tools – Development

Knowledge

Tools – Enterprise Application Integration

Knowledge

Tools – ETL

Knowledge

Tools – Modeling

Knowledge

Tools – Monitoring and Control

Primary Skill

Tools – Teradata

Knowledge

Tools – Testing

Knowledge

 

Education and Experience Requirements

 

  • BS, MBA, or MS in business, technical or professional discipline or equivalent work experience.
  • Minimum of five years as an internal or external consultant with broad exposure and experience in a variety of circumstances and a proven record of success.
  • Hands-on experience in multiple business disciplines such as consulting services, business operations, project management, information technology, software development, and marketing and sales with a proven ability and record of success.
  • Personal growth and continuous education in business strategies, design concepts and methodologies and/or technologies.
  • Strong communication and presentation skills. Able to effectively represent Teradata, Teradata Aster, Teradata Applications, Hadoop, and the Consulting Services

 

An Engagement Partner’s Role Description & Technical Skills should be combined with their Manager Level Description including the Manager Skills in order to have a clear view of current and developing skill levels.

CountryEEOText_Description:

City: Mexico City

State: Mexico

Community / Marketing Title: Engagement Manager

Job Category: Consulting

Company Profile:

With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to invest in answers. Only Teradata leverages all of the data, all of the time, so that customers can analyze anything, deploy anywhere, and deliver analytics that matter most to them. And we do it at scale, on-premises, in the Cloud, or anywhere in between.

We call this Pervasive Data Intelligence. It’s the answer to the complexity, cost, and inadequacy of today’s analytics. And it's the way Teradata transforms how businesses work and people live through the power of data throughout the world. Join us and help create the era of Pervasive Data Intelligence.

Location_formattedLocationLong: Mexico City, Mexico MX

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