Engagement Manager

Requisition Number: 203904

External Description:

The Engagement Partner (EP) is responsible for Consulting Services business development and delivery of Teradata, Teradata Aster, Hadoop, Teradata Application, and other Teradata solution services within an assigned territory (may be geographic, account, or industry based). This position is a “specialist role” that differs from the standard Consulting Services Partner position in that, with the exception of Solution Architects, it does not have direct management responsibility for a pool of Consulting Services resources, but rather, focuses on the management and growth of client relationships through effective engagement delivery. To perform effectively, the EP must have a full understanding of Teradata methodology with respect to Teradata data warehousing, Teradata Aster, Hadoop, and Teradata Applications projects. The Engagement Partner delivers solutions in the cloud, on premises, and in mixed environments. In conjunction with the Account Executive, the Engagement Partner executes the sales strategy through effective customer meetings, high-level customer relationships, personal and professional credibility, and the development of proposals and Statements of Work. It is the Engagement Partner who positions and drives the sale of Teradata Consulting Services and serves as the lead Consulting Services negotiator for proposals and contracts in addition to managing the outlook process, customer revenue and orders, and assuming full accountability for customer invoicing and related issues.

As a key Consulting Services manager, the Engagement Partner directs, manages, and supports the execution and delivery of customer solutions from a services perspective. This includes project direction, the performance of project audits and quality checks, participation in client steering committees, and maintenance of client relationships while meeting revenue and profitability targets. In summary, the EP has responsibility for Consulting Services orders, revenue, profit, engagement planning, engagement staffing, engagement execution, engagement quality, and client satisfaction. The EP may also provide guidance and investment recommendations to the respective Business Solutions Group in their specialization area. Typically this position directly reports to the Area Managing Partner. Indirectly, the EP may direct up to 50 consultants.

 

Key Areas of Responsibility

 

• Gain understanding of a specific customer, including the business, industry, company profile, business plan and key initiatives in the organization.
• Participate in Account Strategy and Account Planning sessions.
• Provide scoping, planning, cost estimating, and pricing of Consulting Services engagements in conjunction with the Practice Partner. Responsible for statement of work development and risk assessment, including but not limited to defining goals and objectives, identifying client requirements, resource requirements, budget, risks and the translation of the client’s business requirements into specific deliverables.
• Work with Partners, Resource Managers, and Managing Partners to staff projects appropriately and to ensure consultants have required training and internal support to meet customer needs throughout the duration of the engagement.
• Work with Global Development Centers to properly engage offshore resources.
• Utilize Teradata Approved Vendors and Partners in project staffing.
• Work with the TSM group to ensure all aspects of the implementation methodology are included in proposal and delivery of consulting services.
• Improve internal support systems and processes.
• Direct solution implementation engagements, of moderate to high complexity, or a collection of multiple smaller projects. Act as project manager of projects as required.
• Provide proactive project governance, in conjunction with the Executive Program Manager, for all projects under the Project Director’s span of control, including structured reviews and oversight of project activities.
• Ensure engagements are completed on-time, within budget, and within customer expectations for quality and functionality. Increase profitability of engagements by ensuring project time and expense reporting, PSA input, and project financials are forecasted, tracked and managed according to the project and SOW requirements.
• Manage customer expectations in line with the agreed statement of work and day-to-day relationships with client stakeholders. Manage resolution of all issues relating to Consulting Services
• Maintain and communicate engagement status to all stakeholders in reports and meetings. Insure consistency, accuracy and timeliness of communications across all stakeholder groups.
• Identify sales opportunities; participate in pre-sales planning, engagement pricing, bid review and presentation of sales proposals.
• Responsible for the collection of project collateral, and when appropriate, document best practices or lessons learned to be shared across the Consulting Services
• All Managers are expected to build value in their practice through the contribution and reuse of Teradata Consulting Services Managers need to work with consultants on their team to assure they are contributing and reusing assets.
• All Managers are expected to build value in themselves. Teradata’s extensive library of both instructor led and web based training provides ample opportunity for the manager to build and maintain marketable skills. Time has been allocated specifically for this task and each manager is expected to have a ‘Learning Plan’. Progress against the learning plan is part of the annual appraisal.

 

Skills

 

• Knowledge of Architecture Principles, Advocated Positions, Design Patterns, and Implementation Alternatives.
• Understanding of the Teradata Reference Information Architecture.
• Work with the appropriate project management methodology (Agile or Waterfall) based upon customer and project requirements

 

Skill Category	Mapping
Consulting Skills	Primary Skill
Business/ IT Consulting	Primary Skill
Business & Operations Management	Secondary Skill
HR Management	Secondary Skill
Strategic Management	Primary Skill
Technical Skill Category	Mapping
Service Offers	Primary Skill
Databases	Knowledge
Hadoop	Knowledge
Industry Knowledge	Secondary Skill
Project Mgmt: Data Warehousing Skills	Primary Skill
Project Mgmt: Foundation Skills	Primary Skill
Teradata Active Data Warehousing Knowledge	Secondary Skill
Teradata Applications	Knowledge
Teradata Architecture	Primary Skill
Teradata Aster	Knowledge
Tools – Business Intelligence	Knowledge
Tools – Development	Knowledge
Tools – Enterprise Application Integration	Knowledge
Tools – ETL	Knowledge
Tools – Modeling	Knowledge
Tools – Monitoring and Control	Primary Skill
Tools – Teradata	Knowledge
Tools – Testing	Knowledge

 

Education and Experience Requirements

 

• BS, MBA, or MS in business, technical or professional discipline or equivalent work experience.
• Minimum of five years as an internal or external consultant with broad exposure and experience in a variety of circumstances and a proven record of success.
• Hands-on experience in multiple business disciplines such as consulting services, business operations, project management, information technology, software development, and marketing and sales with a proven ability and record of success.
• Personal growth and continuous education in business strategies, design concepts and methodologies and/or technologies.
• Strong communication and presentation skills. Able to effectively represent Teradata, Teradata Aster, Teradata Applications, Hadoop, and the Consulting Services

 

An Engagement Partner’s Role Description & Technical Skills should be combined with their Manager Level Description including the Manager Skills in order to have a clear view of current and developing skill levels.

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: Mexico City

State: Mexico

Community / Marketing Title: Engagement Manager

Job Category: Consulting

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: Mexico City, Mexico MX