Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

Client Services Executive – Global Services Sales

Location: India, Mumbai

Position Overview

The Client Services Executive (CSE) plays a critical role in driving the growth of services revenue by owning the full sales cycle—from opportunity identification through contract execution. With a strong focus on customer success, the CSE positions strategic service offerings that accelerate business value from the customer’s investment in Teradata and supports long-term client outcomes.

In this role, the CSE partners closely with account executives, delivery teams, legal stakeholders, and global system integrators to craft compelling services proposals, develop competitive pricing strategies, and ensure solutions are both executable and aligned with customer ROI expectations. The CSE is also responsible for maintaining a healthy services pipeline, providing accurate forecasts, and contributing to go-to-market strategies through field insights and customer feedback.

By embedding services into overall account strategies and building trusted relationships with key stakeholders, the CSE helps drive revenue growth, expand customer engagement, and position services as a critical differentiator in the cloud and analytics journey.

Key Responsibilities

• Own and drive the end-to-end sales cycle for Services including Consulting, Managed, Transaction Services, and VantageCloud Services.
• Identify, qualify, and close high-value services opportunities that drive revenue growth and support customer success.
• Develop competitive pricing strategies, lead internal approvals, and negotiate pricing and contract terms directly with customers.
• Draft, review, and negotiate customer contracts, including handling redlines and collaborating with legal and executive stakeholders.
• Manage the pre-sales / POC engagement process for services opportunities, ensuring appropriate planning, execution and alignment with customer needs and ROI expectations resulting in a sales opportunity.
• Maintain accurate services pipeline forecasting and opportunity hygiene in Salesforce; provide regular updates to sales and services leadership.
• Build and maintain a strategic “Plan to Make Plan” for your assigned territory to consistently meet or exceed services booking targets.
• Collaborate with account executives to embed services into overall account strategies and build long-term customer roadmaps.
• Establish and maintain strong relationships with key customer stakeholders to drive trust, retention, and expansion opportunities.
• Partner with delivery teams to ensure solutions are scoped accurately, executable, and aligned with customer success outcomes.
• Contribute to RFI/RFP responses by positioning services offerings as a key differentiator and value-add.
• Work jointly with Global System Integrator (SI) partners to co-sell and co-deliver solutions that accelerate customer cloud and analytics transformations.
• Provide field and customer insights to shape and refine services offerings, pricing, and go-to-market strategies.
• Mentor other CSEs by providing support and guidance on key business opportunities
• Contribute heavily to the development and the promotion of AI Services, solution accelerators and Consulting use cases for Banking and Government industries
• Develop significantly the Services business on new Logos
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Key Performance Indicators

• Services bookings management – command of order details and schedule and attainment of order forecast
• Salesforce hygiene – minimum weekly updates for all commit and upside opportunities for the current and upcoming quarters
• Customer relationship growth
• Understanding of full services portfolio and application to whitespace
• Development and Personal growth of the CSEs
• Overall adoption of AI services, Solution accelerators and Services growth on New Logos

Primary Interactions

• AE
  • Account/Services Strategy, Sales activities, Pricing Strategy, Proposal development and presentation, Customer Management / QBRs / communications / escalation management, SFDC maintenance, Presale funding approval
• AI Sales Team
  • structure engagements / AI solutions, quantify and communicate value proposition, identify roles and work with customer to align on scope
• CSA
  • Solution requirements and development, application architecture, data architecture, solution gap analysis, services presale support engagement,
• PM/SEM/SDM/EM/Delivery Leadership
  • Delivery engagement for approvals, delivery handoff and execution of service, Customer and escalation management
• Services Presale and COE
  • Scoping, Estimating, Ideation, Service offer definition, positioning and ongoing feedback and development, customer engagement
• Deal Desk
  • Service offer approval management, pricing and proposal strategy
• Legal
  • Services Contract development and negotiation
• Finance
  • Forecasting, invoicing, order recognition

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