Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

What You'll Do

Teradata is a community of people who believe in the power of data to change the world, and ready to challenge the complexity and inadequacy of conventional approaches in pursuit of better answers to the world's toughest challenges. We are a global data, analytics, and AI leader providing data solutions for the most prolific and interesting enterprises in every industry. This is your chance to be part of the Teradata Products team where you will be leading initiatives to improve the delivery and support of our products from our engineering teams to our customer.

The ideal candidate will have experience with supporting complex products across a broad field user base.  This role will require a deep understanding of the dynamics and process between product teams in the realization of a high-quality customer experience.  In this role, you will work closely with the Product Engineering team to help solve tactical support issues on a complex, multi-platform product.  You will develop and drive strategic improvements in the product, process, and support through partnership with Customer Service and Product Management.  In this role you will help design, maintain, and present critical quality and progress metrics to internal teams as well as executive leadership.   To be successful, you should be a fast learner who has demonstrated the ability to develop ideas independently and drive their implementation with minimal oversight. 

• Responsible for defining modern approaches to process management and governance with emphasis on the evolution to a rapid microservices software delivery model that is supportable and stable
• Responsible for ensuring that engineering is efficiently, proactively, and effectively providing a supportable product in the field through process governance
• Responsible for defining modern metrics for engineering effectiveness relating to operations and quality
• Responsible for influencing existing processes in Product Management, Product Engineering, and Product Operations, with a heavy emphasis on the Agile delivery and release processes, as well as the Software Development Lifecycle processes and enterprise architecture processes
• Responsible for tracking, reviewing, and reporting on escalations and outages to improve process, product, or capabilities to improve support delivery efficiency and avoid/reduce future occurrences.
• Responsible for providing regular reports and executive updates to highlight improvements in engineering support of operational issues, reduction of outages, and reduction of customer impact
• Responsible for being a trusted partner to the Governance Risk and Compliance organization including representing Product Engineering in compliance audits.
• Responsible for maintaining Product Engineering’s ISO 9001 and CMMI programs including performing internal and external audits ensuring process conformance.

 Who You'll Work With

You will develop and sustaining trusted relationships with operations, product, and engineering leaders, attempting to always drive the best possible outcome for all teams through process governance

What Makes You a Qualified Candidate

• Bachelor of Science degree in Computer Science, Computer Engineering, or related discipline with 6 years of related work experience – or equivalent experience.
• Masters or PhD degree in Computer Science, Computer Engineering, or related discipline with 6 years of related work experience – or equivalent experience.
• US Permanent Residence
• Excellent communication skills (oral and written)
• Experience with Agile methodologies (Scrum, Lean, Kanban, etc)
• Engineering product development process experience
• Customer support experience

What You Will Bring

• Large system (Hardware and Software) design or support experience
• Experience supporting or delivering Cloud and On-Premise based products or deployments
• Experience working across multiple groups within a large organization
• Hands-on and leadership experience in Customer Service or Engineering Support
• Experience with industry certification standards such as ISO, and CMMI as well as compliance standards like PCI, HIPPA, IRAP, HITRUST, FedRAMP, etc.

Teradata’s research and development main campus is located in San Diego, CA. This role can be virtual, or San Diego based depending on the individual.  Some travel to the main site might be required in a virtual role to connect with the key team members.

Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization.

Why We Think You'll Love Teradata 

We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are. 

#LI-CP2