Junior Customer Education Consultant for EMEA

Job Summary: We are looking for an enthusiastic and detail-oriented Junior Customer Education Consultant to join our team based in the EMEA region. This entry-level role is customer-facing and focuses on supporting the delivery of educational initiatives through collaboration with Account Teams. The ideal candidate will have a passion for learning and educating customers, helping to drive product adoption through strategic educational initiatives. This role involves assisting with the operational aspects of customer training, including planning, scheduling, and facilitating customer-facing calls and initiatives. The role also involves supporting multiple stakeholders both internally and externally.

Key Responsibilities:

Consulting:

• Assist in planning and delivering customer enablement programs that align with business objectives and drive product adoption.
• Act as a point of contact for customers, and Account Teams to providing guidance on best practices training approaches, developing training plans.
• Collaborate with Account Teams to identify customer education needs and deliver tailored training solutions.
• Help prepare training assessments and recommendations for customers.
• Assist in measuring and analyzing the effectiveness of educational initiatives and continuously improve based on feedback and data.
• Stay informed about industry trends and best practices in customer education and apply them to our programs.
• Foster strong relationships with customers to understand their needs and ensure their success with our products.

Delivery:

• Assist in planning and scheduling: Administer project management frameworks, processes, and tools. Help manage scope, resources, work distribution, governance, schedules, budgets, and reporting metrics. Provide status reporting.
• Support stakeholder management: Assist in managing day-to-day relationships with clients and internal stakeholders, resolving issues as needed.
• Content creation: Help facilitate the creation of engaging and relevant content for programs and initiatives.
• Collaboration: Work closely with the CX organization, product, marketing, and sales teams to ensure cohesive program delivery.
• Communications: Publish session schedules/calendars and handle customer inquiries.
• Program evaluation: Assist in reporting, data analysis, and program optimization to continuously improve the effectiveness of the program.

Qualifications:

• Bachelor's degree in a technical or professional discipline or equivalent experience.
• Some experience in customer education, training, or a related field is a plus.
• Ability to work effectively with cross-functional teams.
• Strong communication and collaboration abilities in English and at least one additional European language
• Proficiency with documentation and workspace platforms (e.g., PowerPoint, MSTeams, SharePoint).
• Analytical mindset with the ability to evaluate program effectiveness and drive improvements.

Work Environment:
The Junior Customer Education Consultant will work from a virtual (home) office. This role requires a combination of independent work and team collaboration. The Customer Education team will provide help and guidance to grow.

Career Path:
This role is designed to provide hands-on experience with opportunities for learning and growth through interactions with various functions within a global organization.

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