Requisition Number: 217946

External Description:

What You’ll Do

• Coordinate with the Briefing Consultants in the Global Executive Briefing Center (EBC) Team to support visiting guests as a “concierge” with all their logistical and hospitality needs for every customer visit to our award-winning center.
• Own the operations of the center itself, responsible for maintaining a professional and inviting environment in the EBC by owning all the administrative responsibilities of continuous upkeep and managing inventories.
• Manage key internal partnerships between IT, Corporate Real Estate, and Security to make sure we provide the highest level of customer service and experience.
• Manage and even create partnerships with local vendors that continuously level-up our capabilities to provide customers with a seamless and memorable visit to Teradata’s EBC locations globally.
• Be in charge of all aspects of hospitality for our executive guests during their time in San Diego and in our EBC, including acting as the greeter for all visiting guests to the EBC, while being positioned at the EBC Welcome Desk, and ensuring a positive first impression of Teradata and the EBC.
• Assist the team by making sure they always have the tools and support they need to succeed, especially updated job aids, templates, and tools.
• Help the team focus on EBC execution, by working with the Global EBC Director to constantly identify new tools and new resources the team needs and then execute on them.
• Must be willing to work in our San Diego office up to five days per week as needed due to EBC guest volume

 Who You’ll Work With

Teradata's Global Executive Briefing Center (EBC) program is a highly visible team responsible for orchestrating successful customer and partner engagements. The goal of Teradata’s Executive Briefing program is to build trust and grow new business opportunities with Teradata customers and partners. We are a group of highly motivated, highly skilled customer experience (CX) experts who are taking an existing program and building a next-generation EBC program that is special. Each of us isn’t merely given a license to but is encouraged and celebrated to use our voices to shape this new evolution of a program with a long heritage. No lanes here to stay inside. We all approach our work with an enthusiastic, self-starter, startup-builder mentality.

• This role is an essential support-role for the entire Global EBC Program that drives impact by focusing on empowering the team to work more efficiently and with the tools it needs to succeed. This role is also essential for maintaining the customer experience in our San Diego EBC, as a hybrid customer-experience and operations professional.
• This role reports to the Director of Teradata's Global EBC Program, who is based in San Diego.
• This role works closely with the corporate real estate team as the EBC has kitchens, bathrooms, and rooms that are taken care of by corporate real estate and some janitorial services.
• This role works closely with Teradata’s security team as guests/visitors must be properly registered to come into the EBC.

What Makes You a Qualified Candidate

• Bachelor’s degree or equivalent
• 5-10 years of professional experience in a role centered around supporting a customer center team or executives 
• Experience with Executive Briefing Centers (EBCs) or planning executive meetings
• Experience in operating and maintaining an events, meeting, or customer-focused space
• Strong mastery of Microsoft Office Product Suite (Outlook, Word, PowerPoint, Excel, SharePoint, Teams)

What You’ll Bring

• Extreme attention to detail, especially when designing and executing memorable customer experiences
• Excited about organizing and optimizing processes, data/tasks/items, and tools
• Passion for being in a key support role that is essential to empowering and enabling others to perform at their highest level
• Ability to stay cool under the stress of last-minute and ever-changing situations with customers and actively jump into the fire to add value
• Eagerness to identify new ways to add value and then proactively take ownership in being a part of building out that solution
• Strong written/verbal communication skills that allow for solving complex situations through effective diplomacy
• Experience in project management or program management role a plus
• Prior IT/High Tech industry experience a plus

Why We Think You’ll Love Teradata

We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

CountryEEOText_Description: Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. ​ We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.

City: SAN DIEGO

State: California

Community / Marketing Title: Sr. Global Operations Specialist

Job Category: Marketing

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: San Diego, California US