What You’ll Do: 

• In-depth knowledge of Teradata products
• Lead discussions with internal and external customers to deliver technical analysis and solutions for Teradata product issues
• Recreate problems to assist with root cause analysis
• Interact with Engineering and peers to isolate product defects
• Adhere to Teradata Incident Management Process
• Identify and implement process, product and tool improvement
• Treat every customer professionally and with respect; ensure positive customer experience and satisfaction
• Coordinate proper escalations, where needed, for unresolved issues
• Gain and maintain current knowledge of Teradata Customer Services Policies, Procedures and Service offerings
• Create knowledge of new learnings
• Work in a mission-critical, 24/7 environment
• Technical mentoring of team members

Who You’ll Work With
 
Teradata Product Support Engineers are key members of an expert team of support analysts, focused on delivering a myriad of deep-level technical support related assignments to both internal and external audiences. The successful candidate will have a deep understanding of the Teradata database and its associated tools and platforms along with the ability to clearly articulate support decisions and findings. The ideal candidate is a highly motivated, creative, support analyst who is ready to contribute to Teradata's success.

What Makes You a Qualified Candidate

• Proficient with LINUX and/or other OS environments
• Experience in Database technologies
• Experience in Cloud Technologies

• Excellent oral and written communication skills

• Experience using a problem ticketing system

• Bachelor’s Degree in Computer Science or a related technical discipline 5+ years of experience

What You’ll Bring

• Work effectively in a geographically dispersed support team environment
• Demonstrated problem solving skills and analytical abilities
• Ability to work effectively both independently and in a team environment
• Ability to effectively share technical knowledge
• In-depth understanding of Teradata solutions, Cloud platforms and how Teradata technology operates in the cloud
• Strong understanding of Network Troubleshooting
• Experience writing and troubleshooting scripts (Python or Shell)
• Senior-level experience working with open-source logging, resource management, deployment and configuration services
• Solid knowledge of problem recreation techniques on Linux operating systems and Parallel Database Extensions
• Solid personal management skills to intelligently prioritize workload on multiple problems simultaneously