Product Support Engineer, Platform
Multiple Locations: Prague, Czechia • Warsaw, Poland
Requisition Number: 216937
Product Support Engineer, Platform
What You’ll Do
Teradata Product Support Engineers (PSE) are key members of an expert team of support analysts focused on delivering a myriad of deep-level technical support-related assignments to both internal and external audiences.
The successful candidate will have a solid understanding of the Teradata database and its associated tools and platforms along with the ability to resolve and clearly articulate support decisions and findings. The ideal candidate is a highly motivated, creative, support analyst who is ready to contribute to Teradata's success. This role will have a key focus area of resolving Operating System, Parallel Database Extensions, Teradata Virtual Storage, Kubernetes and network issues within our Cloud and On-Prem environments.
You will be a recognized Subject Matter Expert capable of driving problem-solving and digging deep, and reproducing problems, to identify root cause of customer problems in OS/PDE/TVS/Kubernetes/Networking and more.
You will mentor and increase the overall troubleshooting skillset and capabilities of other Product Support Engineering’s as well as teach associates how to diagnose, isolate, troubleshoot networking problems. You will collaborate with a multitude of organizations; Cloud Operations, Engineering, and other GSO Support teams.
Who You’ll Work With
On our team, we are responsible for providing 24/7 technical support for On-Premise and Cloud customers and transforming the Teradata support landscape. You will report into the Senior Manager Product Support Engineering.
To be successful, you should be a self-motivator with a strong technical knowledge base with the ability to quickly learn new technologies and dig deep into technical issues. You will own incidents from end to end – ensuring resolution for the customer and root cause identification and problem-solving. If you have a desire to work on the cutting edge of technology, resolve challenging problems and collaborate with a global team, then this position is for you.
What Makes You a Qualified Candidate
- Linux Administration and Linux Network Administration
- Kubernetes, dockers, containers knowledge
- Demonstrated problem-solving skills and analytical abilities
- Ability to work effectively both independently and within a team environment
- Strong time management skills and multi-tasking abilities
- Excellent oral and written communication skills; Ability to effectively share technical knowledge
What You’ll Bring
- Ideally Experience with Teradata software/hardware including Teradata ecosystems and compute platforms for both Teradata certified and engineered hardware and cloud computing architectures.
- Experience with Cloud platforms and networking within the Cloud and connectivity to On-Prem client machines.
- 24x7 operation will require working alternate shifts and on-call
- Global organization
CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.
Community / Marketing Title: Product Support Engineer, Platform
Job Category: Engineering
At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
Location_formattedLocationLong: Prague, Praha CZ