North Sydney NSW 2060, Australia
The Customer Success Manager is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills and empathy to meet their customers’ business challenges through the use of data and analytics at scale.
Customer Success Managers work with many of our customers, who rank among the best and largest in their industry, including leading financial institutions, manufacturers, telcos, retailers, airlines and major government entities.
Our Customer Success Manager will operate as a trusted advisor focused on ensuring the customer gets access to the best knowledge to support our solutions, architectures, technical detail and delivery know how, that will ensure their success. The Customer Success Manager establishes and enhances customer relationships that promote retention and loyalty as well as provides technical expertise and facilitating engagement with Teradata experts to assist customers in getting the most value out of their investment in Teradata.
Responsibilities:
You will work with the Lead Customer Success Manager to develop relevant and actionable success plans, and partner internally to ensure successful delivery of related services and support functions. In collaboration with the Lead CSM you will develop strategies to:
Our Company
At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
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