AR & Collection Specialist – Job description 

Collection Activities  

• Proactively manage collection of debt on assigned country portfolio, using established business rules, processes and methodology 
• Timely resolution of queries / disputes, via liaison with both the external customer and our internal customers (Business Units, Sales, Billing Teams, Treasury) 
• Prioritise and manage a challenging workload, whilst maintaining high levels of professionalism and customer satisfaction 

• Ensure that all communications – both internal and external are accurately documented 
• Daily / Weekly / Monthly reporting and account reconciliations 
• Working to strict monthly targets as assigned by the APAC Collections Manager 
• Work as part of the Collections team to drive best practice in Collections activities, to improve DSO and cash-flow, and minimise ageing debt 
• Month end reporting and reconciliations 

Accounts Receivable Activities 

• Ensure that all unresolved / unidentified receipts are closed on a timley basis 
• Ensure that receipts are applied timely and accurately to each customer’s account. 
• Manual Journal and adjustment postings (Refunds, Tax Adjustments, Bank Charges, Discounts, Small Amount Write offs) 

• Month-End Activities – including cash reconciliations and reporting  
• Assist on various requests associated with cash/receipts during walkthroughs and audit. 
• Prepare any ad-hoc reports as requested. 

Skills required 

• Fluency in English  
• Collections experience essential 
• Strong work ethic 
• Good communication skills 
• Strong numeracy skills 

• Accuracy and attention to detail 
• Works well to deadlines and targets 
• Must have strong working knowledge of Excel