SUMMARY DESCRIPTION
The Transaction Services Operations Analyst (TS OA) handles status, accounting, and metric tracking for the Global Customer Services Project Management Office (GCS PMO). They
• Receive, process, and reconcile TS backlog and invoice reports;
• handle emergent discrepancies with finance and project teams;
• collect project status updates and project hours from TS project managers;
• open new projects;
• close out completed projects;
• assemble short- through long-term project and finance outlooks; and
• analyze performance metrics from ServiceNow and other sources.
The TS OA compiles and broadcasts information gathered from these tasks to appropriate Teradata-internal audiences at weekly, monthly, and quarterly cadences. These broadcasts are records of reference for other team members and departments; they must be timely, consistent, accurate, and comprehensive to the satisfaction of their intended audience. The TS OA reports to the GCS IGO, who works with the TS OA to improve best practices and escalate concerns discovered in the process of handling the tasks outlined above. The TS OA is a salaried position with standard office hours, extended by occasion for meetings to accommodate international office hours. The TS OA works remotely from a virtual home office.
SKILLS & ATTRIBUTES
• Obsessive organization
• Solid arithmetic and statistics
• A clear, concise communication style in text and over the phone
• An eye for detail
MINIMUM REQUIRED QUALIFICATIONS
• Expertise in Excel, and competency across the Microsoft Office software suite as a whole
PREFERRED QUALIFICATIONS
• Work experience in operations management or adjacent roles
• Work experience budgeting and forecasting
• Familiarity with ServiceNow and Salesforce
• Experience with Teradata as an organization
• BS/BA degree in Business Technology, Computer Science, or Management Information Systems, Business Administration, Math, Statistics, or Engineering
US Pay Rate: $61,500.00 - $76,800.00 - $92,200.00 Annually
Starting pay for the successful applicant will depend on geographic location, internal equity, job-related knowledge, skills, and candidate experience. Sales roles will be eligible for commission payments tied to quota achievement. All other permanent roles will be eligible for one of our annual incentive plans, which are based on company financial attainment and individual performance. Employees in this position are eligible to participate in the Company’s benefits programs, which generally include health care, life and disability insurance, retirement savings, and time-off programs. Benefit details vary by country and plan, including eligibility and available options, and will be shared during the hiring process. Additional information is available here: https://www.teradata.com/About-Us/Careers/Benefits
Employees in this position are also eligible to participate in the Company’s comprehensive benefits programs, which include healthcare, life and disability insurance plans, a 401(k)-retirement savings plan, and time-off programs. Specific details of these benefits, including eligibility criteria and plan options, will be provided during the hiring process and can be reviewed here: https://www.teradata.com/About-Us/Careers/Benefits
Teradata is proud to be an equal opportunity employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status. We welcome and encourage individuals from all backgrounds to apply and join our team, bringing their unique perspectives and experiences to help us innovate and grow. If you require accommodations during the interview process, please let your recruiter know and we will work with you to meet your needs.