Product Support Engineer

Requisition Number: 216354

External Description:

Title:  Product Support Engineer

 

What You’ll Do: 

Teradata Product Support Engineers are key members of an expert team of support analysts, focused on delivering a myriad of deep-level technical support related assignments to both internal and external audiences. The successful candidate will have a deep understanding of the Teradata database and its associated tools and platforms along with the ability to clearly articulate support decisions and findings. The ideal candidate is a highly motivated, creative, support analyst who is ready to contribute to Teradata's success.

Key Responsibilities

·        Develop in-depth knowledge of Teradata products

·        Work with internal and external customers to deliver technical analysis and solutions for Teradata product issues

·        Recreate problems to assist with root cause analysis

·        Interact with Engineering and peers to isolate product defects

·        Adhere to Teradata Incident Management Process

·        Treat every customer professionally and with respect; ensure positive customer experience and satisfaction

·        Coordinate proper escalations, where needed, for unresolved issues

·        Gain and maintain current knowledge of Teradata Customer Services Policies, Procedures and Service offerings

·        Create knowledge on new learnings

·        Experience working in a mission critical, 24/7 environment

·        Assist in technical mentoring

 

Basic Qualifications

 
·        Experience with LINUX and/or other OS environments
 
·        Experience working in a geographically dispersed support team environment

·        Ability to effectively technical knowledge
 
·        Demonstrated problem solving skills and analytical ability
 
·        Ability to work effectively both independently and in a team environment
 
·        Strong time management skills and multi-tasking abilities
 
·        Excellent oral and written communication skills

·        Experience using a problem ticketing system

·        Ability to effectively share technical knowledge

Bachelor’s Degree in Computer Science or a related technical discipline 2+ years of experience
 

Specific Skills You’ll Need for this Role: 

 

·          Experience supporting customers using complex configurations/products
·          Experience with or knowledge of Teradata Database
·          Knowledge Linux System administration
·          Knowledge of Linux operating systems and Parallel Database Extensions
·          Knowledge of Parallel Database Extensions as used with the Teradata Database Systems
·          Solid personal management skills to smartly prioritize and work on multiple problems at one time
·          Understanding of Network architecture
·          Understanding of Network troubleshooting
·          Understanding of problem recreation techniques on Linux operating systems and for Parallel Database Extensions
 

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: Hyderabad

State: Telangana

Community / Marketing Title: Product Support Engineer

Job Category: Customer Support

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: Hyderabad, Telangana IN