Change Control Analyst
Location: Tijuana, Baja California, Mexico
Requisition Number: 216349
Change Control Analysts manage the changes and System Updates that are made to Teradata products for our Fortune-500 customers all around the world. The Change Control Analyst I is the perfect job for a new Computer Science Graduate who is interested in Data Analytics, Automation, and enterprise-level Linux/Unix systems.
In 2019, Teradata aligned the Change Control teams in the Americas, EMEA, and APAC regions under one umbrella resulting in the Global Change Control Team. This group has a strong focus on Automation, DevOps, Process Optimization, and Remote Change Control Delivery.
It is time to take Change Control Service Delivery to the next level by expanding our footprint to include Change Control Analysts in our new Tijuana Innovation Center. This addition will contribute to our goal of Service Delivery Modernization, add capacity to our "Follow the Sun" support model, and increase the flexibility of our Global Change Control Organization to deliver on customer demands. This is a unique opportunity to join a service-focused team, operating globally to implement best practices and drive higher customer satisfaction.
We are seeking 1 entry-level Change Control Analysts who will focus on delivering Change Control Requests as well as Case Support as required. Your primary responsibility will be to work with external customers and internal Teradata teams to plan, schedule, and execute Change Controls in the Americas region. As a Change Control Analyst you will work with the US-based Change Control Center of Excellence to ensure delivery of consistent and standardized change controls with high quality and best-in-class customer experience.
We are a fast-paced and high-tech environment and may require extended hours and after-hours follow up given the nature of the changes occurring 7x24.
Change Control Analysts - What will you Do?
• Provide high-quality Change Control services to Teradata Customers by:
o Analyzing install base for CC opportunity
o Pre-Change Control consultation and Preparation
o Coordinating, scheduling, and planning
o Remote Implementation of Change Controls
o Change Control Onsite Implementation/Supervision
• Identify and apply Change Control best practices in all activities/tasks
• Drive continuous improvements into the process for efficiency, quality, and reliability
• Work closely with the CC Center of Excellence when problems occur requiring deep technical and problem resolution skills
• Support Private Cloud for Teradata (TD on VMWare), Public Cloud (AWS / Azure / GCP), and On-Prem deployments
• Share knowledge and experience with other team members
• Actively engage in learning new technologies and adoption of process improvements to create a better customer experience
• Provide local language and remote Change Control incident support
• Participate in a 24x7 on-call rotation
Experience and Qualifications:
• Strong English Communication (Written & Verbal)
• USA B1/B2 Visa
• Bachelor's Degree in Computer Science or related field
• Working knowledge of Linux, UNIX, and Windows OS’s
• Passion for customer satisfaction and continuous improvement
• Experience working in a virtual team with different cultures
• Have strong organizational skills, self-starter and self-directed
• Ability to travel and work in a customer-facing environment
• Advance knowledge of Teradata products and technology
• Experience with Automation and DevOps concepts
CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.
Community / Marketing Title: Change Control Analyst
Job Category: Customer Support
At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
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Location_formattedLocationLong: Tijuana, Mexico MX