Customer Support Project Manager

Requisition Number: 216346

External Description:

Job: Customer Services Project Manager

Job Category: Customer Support

 SUMMARY DESCRIPTION

The Customer Services Project Manager is responsible for managing service delivery at assigned customer accounts for infrastructure engagements (installations, upgrades, expansions, relocations, data migrations, BAR implementations, and reinstallations) including Data Migration.

The Customer Services project manager is responsible for applying industry-standard Project Management principles and Teradata technical Best Practices to lead engagements as per PM practice organization. The Teradata PM aligns and manages resources including Customer Teradata and Data Center teams, the Teradata Account Team, Customer Success Managers, Service Experience Managers, Global Support Organization (GSO) Teradata Change Control, Teradata Engineering, Teradata Cloud Operations, BAR/NPARC Consulting, Consulting COE’s, and 3rd-Party Service Providers.

The Customer Services Project Manager establishes a record-of-reference project plan, including project timeline, communication plan, resource plan, risks, and mitigation approach, and best-practice artifacts to ensure a fully favorable Customer Satisfaction Experience.

The Customer Services Project Manager manages deliverables from the cross-functional team, communicates ongoing status and decisions required, and ensures resource availability per the agreed timeline.

This position is a salaried position and requires weekends and work outside regular business hours.  Project Managers lead multiple projects concurrently and work remotely from a virtual home-based office.

SKILLS & ATTRIBUTES

Excellent written and verbal English communication

Communication with Japanese customers in Japanese (written and verbal)

Five years of hands-on global project management experience with a large enterprise.

Experienced in global people and client management (cross-functional teams, direct and indirect reporting)

Experienced in global or local managing end-to-end IT Infrastructure projects

Ability to multi-task and have the flexibility to adjust to changing priorities in a fast-paced environment

Interpersonal, communication, and influencing skills

PMP certified

MINIMUM REQUIRED QUALIFICATIONS

Excellent written and verbal English communication

Minimum five years of hands-on global project management experience with a large enterprise

Experienced in global people and client management (cross-functional teams, direct and indirect reporting)

Experienced in analytics and information management project implementation involving Teradata

Communication fluently with Japanese customers in Japanese

PREFERRED QUALIFICATIONS

BS/BA degree in Business Technology, Computer Science, or Management Information Systems, Business Administration, Math, Statistics, or Engineering

PMP Certification and experience in MS Project Management

Excellent written and verbal English communication

Experience with Teradata infrastructure, client software/utilities, networking, and O/S

Project management experience with Global F500 customers

Proficient in the use of Microsoft Office components

Japanese language certification (in case candidates are not Japanese)

 

 

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: Tokyo

State: Tokyo

Community / Marketing Title: Customer Support Project Manager

Job Category: Customer Support

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: Tokyo, Tokyo JP