Senior Content Operations Manager

Location: California, USA

Requisition Number: 216251

External Description:

Our Company 

Teradata is the connected multi-cloud data platform for enterprise analytics company. Our enterprise analytics solve business challenges from start to scale. Only Teradata gives you the flexibility to handle the massive and mixed data workloads of the future, today. 

The Teradata Vantage architecture is cloud native, delivered as-a-service, and built on an open ecosystem. These design features make Vantage the ideal platform to optimize price performance in a multi-cloud environment. 

Senior Content Operations Manager 

Teradata is an industry-leader in the rapidly growing, critically important market of cloud, data, and analytics platform technology. For the past 40 years, we’ve successfully competed with and out-performed tech titans and start-ups alike. We’re looking for a senior content operations manager to drive operational excellence across Seismic and other internal content systems that maps to our B2B content strategy and processes.

This role will help develop and implement global operational standards around content management and ensure that content is governed, maintained, and measured. The opportunity is ideal for a driven, detail-oriented individual with expertise in content lifecycle management and establishing enterprise workflows and processes. In this role, you will report directly to the Editor-in-Chief of Marketing Content and Operations.    

Key Responsibilities 

Build and activate content management strategy within global marketing team
Identify features and functionality needed to support content usage, content surfacing, and findability
Lead a team of librarians responsible for maintaining, expiring, and measuring content assets
Develop best-in-class content measurement dashboards for various purposes and audiences with the end goal of providing insights that result in quality content surfacing, improved ease of use, and content clean-up mechanisms
Evaluate and update content quality criteria with an eye towards on-brand material that has topical relevance and supports priority messaging and sales enablement
Work with IT developers, Seismic reps, and other stakeholders across the organization to ensure accessibility and build positive customer experiences around content assets
Partner with developers to define architecture, UI needs, and new functionality related to content assets
Conduct surveys to measure satisfaction and inform content use cases
Communicate and enforce governance and act as main point of contact for content assets
Provide guidance for content submissions, including quality control and requirements for content tagging and descriptions
Drive content audits on a regular basis to assess inventory and make decisions around content surfacing and retirement
Act as point person for new page requests, helping to determine what content to highlight and link to

Skills & Attributes 

You leverage strong attention to detail and knowledge of content management best practices to deliver customer-centric experiences
You combine strategic problem-solving skills with the ability to communicate and present solutions and updates
You deliver in a timely and collaborative fashion within a fast-paced, deadline-driven global team
You focus on data-driven measurement of content usage, leveraging both qualitative and quantitative inputs to make improvements
You’re a “doer” who is excited about getting hands-on in content management, while also being able to empower content contributors to support and follow governance

Basic Qualifications 

5-7 years of experience in content operations, additional experience in marketing overall/B2B marketing a plus
Bachelor’s degree in Business, Marketing, Communications, or a related field of study preferred, or equivalent experience
Knowledgeable about types of marketing content, including formats and details needed to define and surface different types of content for specific audiences
Experience with CMS tools (such as Percolate/Seismic) 
Experience working with both sales and marketing teams

Preferred Qualifications 

Experience with CRM systems (such as Salesforce)

#LI-Remote 

Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. 

We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status. 

Consistent with Colorado law, Colorado applicants can email the hr.support@teradata.com inbox to receive the compensation range information for this role. Please provide proof of Colorado residency in your request. 

CountryEEOText_Description: Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.

City: San Diego

State: California

Community / Marketing Title: Senior Content Operations Manager

Job Category: Marketing

Company Profile:

Our Company

LinkedIn Remote: #LI-Remote

Location_formattedLocationLong: San Diego, California US