Operation Services Consultant

Requisition Number: 215986

External Description:

Position Summary

The Operation Services Consultant role is key to the service delivery for customer’s Cloud Migration within the Teradata Customer Experience division.

This role is responsible for providing Operation Services to Teradata customers. The services include but are not limited to Cloud DMS (Data Migration Services), BAR (Backup, Archive, and Restore) Implementation, Operational Mentoring and Performance analysis.

Key Areas of Responsibility

Deliver Operation Services to customers remotely or onsite.

• Typical services can include DMS to Cloud and other platforms, BAR Implementation, Customer Mentoring and Performance analysis.
• Determine customer capabilities and requirements.
• Analyse the customer inputs and define solution.
• Design and document customer solution based on these inputs.
• Implement solution recommendations as designed.
• Provide customer training if required for the solution.
• Conduct meetings with the customer and present or demonstrate to the customer as required.
• Identify processes, products and services areas of improvements and team with other analysts to improve the process.
• Participate and contribute to the development and continual enhancement of the delivery IP material (including methods, procedures, tools, training materials, statement of work, documentation, and report templates).

 

Follow and Advocate Teradata Best Practice

• Creation, review, and approval of Change Requests.
• Champion and implement best practice processes in all activities.

 

Problem Solving

• Assess the risks, business impact (including financial) and technical resource impact of the solution alternatives
• Socialise the solution with the customer and make operational as required including presenting and gaining agreement for Solution Creation Plan, Solution Implementation Plan and associated risks
• Engage the region manager as the conduit to the account team when a proposed solution is not accepted by the customer, and escalation of technical issues associated with the customer's technical environment to the account team as needed to technical requirements.
• Report to the region manager on problem status and escalation issues.
• Provide feedback to project team, update the rediscovery database and complete customer records and call logs.
• Evaluate performance and provide feedback for the supplier performance, process improvements, and case documentation.
• Participate in pre-sales activities as needed to determine technical feasibility and supportability.

 

Travel

• Readiness to travel is a requirement of this position but it varies based on project assignment
• Deployment time typically ranges from 10 days to 3 – 4 weeks at a time based on client need and geographical location

 

Experience

• Experience in consulting with customers to analyses, design and deliver solutions.
• Providing knowledge transfer to customers.
• Large systems exposure: Teradata, NCR, IBM, SUN
• DBMS: Teradata, DB2, ORACLE, Sybase
• DBA & SQL experience of relational database at an enterprise level.
• Experience in one of the flavours of UNIX or Linux (HP-UX, Solaris, Suse, Redhat) preferably this would be in the form of UNIX Admin or as high-level user.
• Experience in system installations, upgrades and migrations using change management best practices.
• Experience in enterprise storage management solutions products Netbackup, Netvault or Tivoli Storage Manager
• Knowledge of TCP/IP networking concepts for UNIX, Linux and Windows environment.
• Knowledge of scripting in Perl or shell
• Additional language skills desirable

Education

• Tertiary qualification advantageous (i.e. Bachelor Science, Bachelor of Engineering).
• Teradata certification desirable

Attributes

• Adaptable – adjusts to multiple demands, shifting priorities, ambiguity and rapid change
• Self-motivated – able to use initiative to undertake tasks required with minimal supervision
• Results driven – goal orientated with the ability to deliver
• Good communicator – possess highly developed interpersonal skills
• Desire to learn – eager to grow skillset and knowledge constantly

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: Taipei

State: Taipei

Community / Marketing Title: Operation Services Consultant

Job Category: Consulting

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: Taipei, Taipei TW