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Role Summary

This support role for Renewals Specialist is an add to our current team. We are looking for someone with strong relationship management skills who wants to be on the bleeding edge of analytics technology to join our team as a Renewals Specialist. In this role the Specialist will provide back-office administration support for our Global Renewals organization.  At a high level, this support consists of Assessment of Renewals Opportunities, support entitlement administration, Coordinating with Deal Desk Team on pricing and contract renewal order submission.  This individual will play a critical role in supporting the account and delivery teams in their overall endeavor to provide our customers a world-class experience.

Key Requirements:

• Bachelor’s degree in Finance, Accounting, Business or related field
• Experience in a customer sales support or support planning role
• Working knowledge of ERP Install Base and Contracts for Services environments
• Experience working with large data sets to provide analysis, forecasting and ad hoc information
• Experience using Salesforce (Opportunity, Base Quote creation)
• Advanced proficiency with Microsoft Office (Excel, Access, Word and PowerPoint)
• Excellent English - written and verbal

If you’re detail-oriented and an excellent team player, we want to hear from you! Submit your application and if there is a match, our hiring team will be in touch.

This role will work closely with our Sales and Finance Organizations.

This role will need to be proficient using Salesforce and able to learn new concepts and system process quickly.  Including creating reports that aid with Data quality and monitoring.

This role requires the ability to understand many different internal systems (data sets) and how they overlap, while connecting the information contained to provide insights.

As this role involves collaboration with other teams.

Key Responsibilities:

• Assess Renewals Opportunities 9-6 Months prior to expiry day
• Prepare pricing and quote for Renewals
• Check on End of Life and End of support
• Provide continuous support to the Renewals Sales Team
• Assist with Contract/SOW preparation
• Work with Deal Desk on pricing and discount
• Maintain Sales force opportunity Hygiene
• Receive executed renewal order documentation
• Submit the Renewal order to the Teradata Order Management Group
• Ensure initial invoice accuracy for customer delivery and provide on an as-needed basis support for invoice questions
• Salesforce reporting, data monitoring, tracking, and updating

Experience/Skills Requirements

• Strong attention to detail
• Strong communication skills, ability to work across levels/organizations, ability to build trust-based relationships with senior non-financial managers
• Results and success oriented, conveying a sense of urgency and driving issues to closure
• Ability to work with high degree of self-direction      
• Work with confidential information
• Ability to coordinate multiple tasks in sa fast pace environment.
• Able to work well under pressure and to very tight deadlines
• Salesforce, Install Base Workbench, Service-Hub and AOM
• Oracle ERP, Order Management, Install Base, Contracts for Service
• Experience using reporting, Business Intelligence tools such as Business Objects, Power BI, etc.

Education

Bachelors degree in Commerce, Business, Accounting, or Finance with 1 to 3 year experience in key responsibility areas.