Change Control Analyst

Requisition Number: 215610

External Description:

Change Control Analyst

Location France

The Global Change Control (GCC) Team focuses on Remote and onsite CC delivery, CC Process Optimization including CC Automation and DevOps.

It is a unique opportunity to have a service-focused team operate globally to apply best practices across the whole world to drive higher customer satisfaction.

Teradata Global Change Control team is expanding and building capabilities to further drive our company and function’s transformation.

We are seeking a Change Control Analyst focused on delivering Change Requests both remotely and on-site when the customers have no remote connection. The primary responsibility of this candidate is to work with customer, Service Experience Managers, and local Teams to plan, schedule and execute change controls. The CC Analyst will work with other team members to ensure delivering consistent and standardized change controls with quality and best-in-class customer experience.

This is a fast-paced high-tech environment and may require extended hours and after-hours given the nature of the changes occurring 7x24. Some local and regional travels will be needed to support non-connected customers in the region.

Key Responsibilities of the Change Control Analyst:

• Provide high quality change control services to Teradata Customers though:
• Pre-CC consultation and Preparation
• CC Coordination, scheduling and planning
• CC implementation remotely and on-site
• Apply CC best practice in all activities/ tasks
• Use CC Automation Tools and Templates
• Contribute to CC template improvements
• Work close with the CC COE and other support organization when problems occur requiring deep technical and problem resolution skills
• Support Private Cloud for Teradata (TD on VMWare), Public Cloud (AWS / Azure / GCP), and On-Prem deployments
• Share knowledge and experience with other team members
• Actively engaged in new technology learning and adoption
• Provide onsite Incident support if it is required

Experience and Qualifications:

• Passion for customer satisfaction and continuous improvement
• Experience working in a virtual team with different cultures
• Good written and oral French & English communication skills
• Have strong organizational skills, self-starter and self-directed
• 2+ years’ experience in a computer related technology field
• Working knowledge of OS like Linux, UNIX, and Windows, basic networking and any hardware skills are required
• Experience working customer services role (preferred)
• Ability to travel and work under pressure
• Preferred Education: BS degree in computer science, computer engineering or an equivalent discipline

 

Teradata is an equal opportunity employer in all aspects of our business. We are excited by the unique qualities, abilities, and perspectives each person brings, and candidates are considered on all the fundamentals they may bring to the role and the team.

 

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: Antony

State: Ile-de-France

Community / Marketing Title: Change Control Analyst

Job Category: Customer Support

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: Antony, Ile-de-France FR