Junior Cloud Support Engineer

Location: Tijuana, Baja California, Mexico

Teradata is looking for a Junior Cloud Support Engineer to join Teradata Global Support Organization supporting customers using the industry-leading data analytics software platform to uncover real-time business intelligence at scale in Cloud, On-Premise and anywhere in between. We are looking for colleagues with engaging personalities, a passion for excellence in technology, customer focus, and great problem-solving skills.

What You’ll Do

The Cloud Support Engineer is responsible for managing Teradata’s as-a-Service offering in the public cloud (AWS/Azure/GCP). The successful candidate will have delivery responsibilities in the areas of cloud network administration, security administration, deployment, provisioning, environment optimization, third-party software support, On premise to Cloud migration support to on-site teams, implementation of Security Best Practices, and analyzing the partner compatibility.

The ideal candidate is a highly motivated, and creative Cloud Support Engineer, ready to contribute to Teradata's success.

Key Responsibilities

Manage and support mission-critical/24x7 public cloud environments for multiple customers

• Backup, Archive and Recovery execution of the cloud-based data warehouses
• Throughput monitoring, load balancing, improving the overall system health by optimizing the key public cloud resources
• Working with distributed teams
• Real-time troubleshooting and problem resolution

 Skills & Attributes 

• Basic knowledge in Public Cloud Services
• Basic knowledge in Linux administration and Shell Scripting
• Basic knowledge on any of the RDBMS like Oracle//DB2/Netezza/Teradata/Others
• Good presentation and communication skills
• Good team player

 Basic Qualifications

•  Engineering Graduate or 3-year Diploma
• Entry level to a professional job progression
• Required to work in the Tijuana office

 Desirable Skills

 Understanding of Cloud Computing: virtualization technologies, Infrastructure as a Service, Platform as a Service and Software as a Service Cloud delivery models and the current competitive landscape

• Understanding of infrastructure (firewalls, load balancers, hypervisor, storage, monitoring, security, etc) and have experience with orchestration to develop a cloud solution
• Understanding of database architecture and modeling, RDMS and No-SQL
• VMware skills

 Desirable Certifications

• Any Cloud Certification from either Amazon Web Services, Microsoft Azure, or Google Cloud Platform
• ITIL, CISSP or other relevant certifications are desirable

 Preferred Qualifications

• 4 Year Engineering Degree or 3 Year Master of Computer Application
• Excellent oral and written communication skills in the English language