Cairo, Cairo Governorate, Egypt | Warsaw, Poland | Prague, Czechia
Reports to: EMEA PMO Leader
Location: Virtual
Travel: 5-10%
SUMMARY DESCRIPTION
The Customer Services Project Manager is responsible for managing service delivery at assigned customer accounts for Cloud Onboarding, Cloud Data Migrations, and infrastructure engagements (installations, upgrades, expansions, relocations, data migrations, BAR implementations, and deinstallations).
The Customer Services project manager is responsible for applying industry-standard Project Management principles and Teradata technical Best Practices to lead engagements. The Teradata PM aligns and manages resources including Customer Teradata and Data Center teams, the Teradata Account Team, Service Experience Managers, Global Support Organization (GSO) Teradata Change Control, Teradata Engineering, Teradata Cloud Operations, BAR/NPARC Consulting, Consulting COE’s, and 3rd-Party Service Providers.
The Customer Services Project Manager establishes a record-of-reference project plan, including project timeline, communication plan, resource plan, risks and mitigation approach, and best-practice artefacts to ensure a fully favourable Customer Satisfaction Experience.
The Customer Services Project Manager manages deliverables from the cross-functional team, communicates ongoing status and decisions required, and ensures resource availability per the agreed timeline.
This position is a salaried position and requires weekend and work outside regular business hours. Project Managers lead multiple projects concurrently and work remotely from a virtual home-based office.
SKILLS & ATTRIBUTES
PREFERRED QUALIFICATIONS
Teradata highly values diversity and equal opportunity in all aspects of our business. We are excited by the unique qualities, abilities and perspectives each person brings, and candidates are considered on all the attributes they may bring to the role and the team.
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