Technical Support Specialist

Requisition Number: 215379

External Description:

JOB DESCRIPTION

Technical Support Specialist

Are you a problem solver? Do you like a fast paced support environment that allows you to work with customers, field representatives and technical engineers?  If so, the Teradata Base Support team is a great fit for you.

What  We Do

The Teradata Base Support team is a 24x7 high volume global support center. Along with incident management, we provide technical/functional knowledge necessary to resolve customer’s problems, both internal and external.

What You’ll Do: 

As a technical support specialist for Teradata’s Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills.

Interesting Work You’ll Do:  (Key Responsibilities)

• Provide frontline support to Teradata Customers in the Middle East Asia region
• Accept and respond to incoming calls and emails.
• Apply search tools to identify previously developed solutions and recognize patterns and symptoms.
• Research information and gather analysis.
• Isolate problem area through problem recreation
• Publish knowledge articles and lead team in one technical area of expertise
• Identify and share known solutions from knowledge base.
• Help end-users implement solutions.
• Track, monitor and maintain incident progress.
• Work set schedules including weekends and holidays.

Skills and Experiences You’ll Need to Be Successful:  (Basic Qualifications)

• Effective oral and written communications skills in English.
• Proficiency in Arabic is desired
• BA/BS in Computer Science or equivalent experience.
• Minimum of 3 years of Technical Support related experience.
• 24x7 Support required.

Ideally, you will also have the following:  (Preferred Qualifications)

• Knowledge of Support Center procedures and troubleshooting protocols.
• Strong knowledge of UNIX, Linux, Windows and other current operating systems.
• Knowledge of Teradata support tools including the installation of remote tools.

Benefits You’ll Enjoy

*Our total compensation approach includes a competitive base salary, 401(k), strong work/family programs, and medical, dental and disability coverage.

Teradata is an Equal Opportunity/Affirmative Action Employer and commits to hiring returning veterans. 

 

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: Cairo

State: Al Qahirah

Community / Marketing Title: Technical Support Specialist

Job Category: Customer Support

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote: #LI-Remote

Location_formattedLocationLong: Cairo, Al Qahirah EG