AIOps Engineer

Requisition Number: 215284

External Description:

Job Summary: 

We’re hiring an engineer with experience in a broad range of software and systems skills to include experience with Managed Services organizations, IT, Database, and Testing Management.  Your main responsibilities will include Software development, Maintenance, Support and Quality Assurance. We are looking for a candidate to join our fast paced and cutting-edge development organization that is on the forefront of our “Teradata Everywhere” strategy.  

Education / Experience Requirements: 

• 5+ years of Service Architecture, Engineering, DevOps and Automation of large-scale enterprise systems on both on-premises and in Cloud environments 
• Strong understanding of interrelationship between ITIL processes, enterprise services management, systems, architecture, and processes needed to develop solutions and design approaches 

• Good knowledge of web technologies like JavaScript, HTML, REST API, Angular, SaaS, virtualization, CI/CD and DevOps  
• Database and data management background (metadata, SQL, data migration, etc.)  
• Experience in using scripting languages to create integrations and end-to-end solutions  
• Demonstrated SDLC experience and ability to guide/lead design teams in efforts to implement architecture solutions in Agile and Water-Fall environments 
• Demonstrated willingness to learn new architecture, services, technologies and tools and proven ability to quickly ramp-up, and a proven record of applying these newly learned skills to create solutions  

• Must create and maintain professional-grade architecture artifacts to include system designs and operations documentation suitable for enterprise and Stakeholder review 
• Possess persuasive communication and collaboration skills needed to gain team consensus (to include Stakeholder expectation management skills)  
• Must have proficiency in at least one of the major public Cloud environments (AWS, AZURE, or GCP) and apply this knowledge to other Cloud environments 
• Strong understanding of, or experience with, software coding and customization on ServiceNow including, but not limited to; screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development 
• Test Management to include test case definition, development, scripting, Stakeholder reporting, and UAT issue resolution  

• Must have excellent problem-solving, project planning, and delivery execution skills   
• Able to operate in a fast-paced, uniquely innovative, and challenging environment with a focus on architecture, automation, modernization, and solution design  
• Proven ability to take ownership and delivery of architecture design projects in a results oriented, enterprise-wide work environment 

Key Areas of Responsibility: 

• Ownership of key, forward looking automation and modernization projects supporting enterprise goals and improving the customer experience  

• Identify key considerations and capabilities for automation and modernization requirements and create designs resulting in solution delivery  
• Research and document requirements needed to develop designs within “as-a-Service" models and other existing architecture, creating innovative automated solutions  
• Support and guide development teams as they implement developed architecture and deliver end-to-end solutions 
• Document architecture approaches and solutions (flow charts, layouts, diagrams, charts, testing, etc.) suitable for Stakeholder and development teams  
• Collaborate with the Architecture Team on the proposed solutions and approached 

• Define and implement the best possible solutions within current systems and environments 
• Support development teams through all lifecycles of development as it pertains to the architecture, approach, and design of the developed architecture 

Technical Skills 

 

• Maintain an up-to-date ITIL and other relevant certifications  

• Working knowledge of enterprise services, integration technologies, data management, security process (Thycotic Secret Server a plus), testing approaches, ITIL SaaS (e.g., ServiceNow), and virtualization technologies 
• Highly proficient in MS Office tools 
• Scripting or coding experience in multiple tools or technologies 
• SDLC management or System Engineering Process experience 

Required Qualifications and skills: 

• Bachelor’s degree in computer science or a strongly related field  
• 10+ years of experience in an IT role 
• 5+ years of experience in enterprise level services and support 
• 5+ years of project requirements, design, delivery, and testing experience  
• 5+ years demonstrated experience with Customer and Stakeholder communications  

• Ability to create enterprise level architectural documentation  
• 5+ years of experience with Lean, Agile, Waterfall, and Scrum methodologies 

Preferred Qualifications and skills: 

• Master’s degree in computer science  
• Professional consulting experience with customers or clients 

• Strong working knowledge of the ServiceNow design and Integration Hub 
• Test Organization management experience 

CountryEEOText_Description: Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. ​ We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.

City: San Diego

State: California

Community / Marketing Title: AIOps Engineer

Job Category: Customer Support

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote: #LI-Remote

Location_formattedLocationLong: San Diego, California US