Product Support Engineer, Cloud and Data Analytics

Location: San Diego, CA, USA

Notice

This position is no longer open.

Requisition Number: 215155

External Description:

What You’ll Do:

Teradata Product Support Engineers are key members of an expert team of support analysts, focused on delivering a myriad of deep-level technical support related assignments to both internal and external audiences. The successful candidate will have a deep understanding of the Teradata database and its associated tools and platforms along with the ability to clearly articulate support decisions and findings. The ideal candidate is a highly motivated, creative, support analyst who is ready to contribute to Teradata's success.

Key Responsibilities

Lead discussions with internal and external customers to deliver technical analysis and solutions for Teradata product issues
Recreate problems to assist with root cause analysis
Interact with Engineering and peers to isolate product defects
Adhere to Teradata Incident Management Process
Identify and implement process, product and tool improvement
Treat every customer professionally and with respect; ensure positive customer experience and satisfaction
Coordinate proper escalations, where needed, for unresolved issues
Gain and maintain current knowledge of Teradata Customer Services Policies, Procedures and Service offerings
Create knowledge on new learnings
Experience working in a mission critical, 24/7 environment
Technical mentoring of team members

Basic Qualifications

Due to the nature of work required for this role the candidate must be a U.S. Citizen residing in United States.
Proficient with LINUX and/or other OS environments
Work effectively in a geographically dispersed support team environment

Technical leadership skills

Demonstrated problem solving skills and analytical abilities
Ability to work effectively both independently and in a team environment
Strong time management skills and multi-tasking abilities
Excellent oral and written communication skills
Ability to effectively share technical knowledge
Experience using a problem ticketing system

Bachelor’s Degree in Computer Science or a related technical discipline 5+ years of experience

Specific Qualifications

Working knowledge with cloud technologies (Amazon Web Services and/or Microsoft Azure and/or Google Cloud)
In-depth knowledge of Teradata products
In-depth knowledge of Linux System administration
In-depth knowledge of network architecture
In-depth understanding of security and authentication mechanisms such as Kerberos and LDAP
Working knowledge of scripting languages such as Python or Shell
Proven knowledge of database and SQL

Benefits You’ll Enjoy

Our total compensation approach includes a competitive base salary, 401(k), strong work/family programs, and medical, dental and disability coverage.

Teradata is an Equal Opportunity/Affirmative Action Employer and commits to hiring returning veterans.

CountryEEOText_Description: Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.

City: San Diego

State: California

Community / Marketing Title: Product Support Engineer, Cloud and Data Analytics

Job Category: Engineering

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote: #LI-Remote

Location_formattedLocationLong: San Diego, California US