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Proofpoint Cloud Support

Location: Pune, Maharashtra, India

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Requisition Number: 215121

External Description:

 

Proofpoint Cloud Support

 

 

Management Level       : - Professional or Senior Professional

 

Job Location                 : - Mumbai / Pune

 

Educational Requirements:

  • Engineering Graduate or 3-year Engineering Diploma

 

Skill Set Required: -

  • Should have 5 to 10 years of IT experience along with 2-3 years cloud support experience.
  • Strong understanding of AWS compute, storage and networking services like EC2, VPC and S3
  • Good knowledge of AWS step functions
  • Working knowledge of AWS API Gateway, Cloud formation templates, SES and Step Functions
  • Familiarity with Infrastructure as Code –CloudFormation, Terraform and ARM templates
  • Familiarity with Serverless technologies in AWS
    • This is where the ProofPoint platform is hosted, and support team is expected to do basic troubleshooting
  • Familiarity with Python code
  • Working knowledge of basic cloud configurations on AWS, GCP and Azure
    • VM instances, NACLs, Security groups, connecting to VMs, starting and stopping resources
    • VPCs and networking communication flows, Logging, and cloud costs
    • User permissions and policies, security
    • Ability to follow the code, application flow to troubleshoot and possibly remediate errors
    • Deploying basic services and foundational understanding of how they work

 

Key Responsibilities   

  • Manage and support 24x5 Proofpoint support for multiple customers
  • Hands-On in widely used DevOps tools.
  • Also operates effectively as an individual for quick turnaround of enhancements and fixes.
  • Responsible for meeting expectations and deliverables on time and in high quality.
  • Responsible for the documentation of project deliverables.
  • Demonstrates creative, technical and analytical skills.
  • Demonstrates ability to communicate effectively in both technical and business environments.
  • Incident/task prioritization during the shift
  • First level of escalation for team members
  • First level of help/support for team members
  • Ensure even distribution of workload within shift members
  • Handling S1 during shift

 

Mandatory Skills / Attributes

  • Minimum 5-10 years of IT experience.
  • Minimum 3-4 years of Cloud hands-on, cloud operations and infrastructure automation experience.
  • Experience over multiple of the supported public cloud platforms
  • Hands-on experience in Cloud Platforms (AWS, Azure, Google Cloud, Private Cloud Services etc.)
  • Thorough understanding of infrastructure (firewalls, load balancers, hypervisor, storage, monitoring, security etc.) and have experience with orchestration to develop a cloud solution
  • Cloud Certification.
  • Should have basic leadership qualities.
  • ITIL or other relevant certifications are desirable
  • Service Now / ITSM tool day to day Operations
  • Must be willing to provide 24x7 on-call support on a rotational basis with the team.

 

Others  

  • Excellent oral and written communication skills in the English language
  • Good team player.
  • Good presentation, communication skills.

CountryEEOText_Description:

City: Pune

State: Maharashtra

Community / Marketing Title: Proofpoint Cloud Support

Job Category: Consulting

Company Profile:

Our Company

Teradata is the connected multi-cloud data platform for enterprise analytics company. Our enterprise analytics solve business challenges from start to scale. Only Teradata gives you the flexibility to handle the massive and mixed data workloads of the future, today.

The Teradata Vantage architecture is cloud native, delivered as-a-service, and built on an open ecosystem. These design features make Vantage the ideal platform to optimize price performance in a multi-cloud environment.

LinkedIn Remote:

Location_formattedLocationLong: Pune, Maharashtra IN

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