Analytics Software Engineer

Requisition Number: 215057

External Description:

Analytics Software Engineer

Location: Tijuana

 

The Teradata Global Customer Services Team is going to modernize customer support and we need the best Software Engineers to make this goal a reality. 

 In this role, you will be working within the Teradata Services AIOPs Engineering team. This team is dedicated to automating and transforming customer support from reactive to proactive by leveraging data analytics.

Our vision is to optimize customer’s Teradata solution performance and availability, through automated analytics driven predictive/proactive issue resolution while enabling customer self-service. Specifically, to develop an analytics software system for customer support, which will:

 

• Utilize data and analytics to predict customer operational issues
• Proactively provide solutions to avoid impact to Customer operations
• Enable Customers to quickly and easily resolve their own problems
• Assist Customer Support Associates to quickly resolve customer issues

 

 

Major Responsibilities:

You will work in collaboration with other members including data scientists and data engineers to research, design, implement, test, maintain and document solutions for predictive analytics for automated, near real time decision making on data and problems. You will handle massive datasets, which includes working with data engineers to determine what data management systems are appropriate, working with data engineers on developing solutions to data integration and cleansing, and working with data scientists to transition analytical algorithms along and data infrastructure into an operational service analytics system.

 

 

Qualifications:

 

• Bachelor’s or Master’s degree in Computer Science
• 3+ years of academic or work experience with Python and Java programming languages
• Experience with SQL, Databases, and data integration technologies
• Extensive working knowledge of Linux operating systems
• Solid experience with source code/configuration management, automated continuous integration, build/deployment process and tools - GitHub, Gradle, Jenkins, Ansible, etc. 
• Excellent verbal and written communication skills
• Ability to collaborate on an interdisciplinary team members to solve problems
• Self-starter with a positive attitude, intellectual curiosity and a passion for developing analytics software for solving real world challenges

• Excellent English Skills: verbal, written and visual presentations
• USA B1/B2 Visa (or the ability to obtain as a condition of employment)

 

Preferences:

 

• Experience in working in low-code business application environments such as ServiceNow or SalesForce
• Experience working with large-scale, complex software in a parallel processing environment

• Demonstrable skills in creative-problem-solving of complex and advanced technical subject matter

 

 

 

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: Tijuana

State: Mexico

Community / Marketing Title: Analytics Software Engineer

Job Category: Engineering

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote: #LI-Remote

Location_formattedLocationLong: Tijuana, Mexico MX