Customer Order and delivery Specialist

English, Czech

Location: Prague, Praha CZ

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  The role of the Customer Order and delivery Specialist (CODS) is to manage the tasks of reviewing, inputting, and invoicing customer orders.  The CODS will process hardware, software, subscription, education, professional services, and maintenance orders.   The CODS will use the tools and processes designed for order management and maintain compliance to all corporate policies involving order transactions. Ensure the sourcing of orders respected the expected shipment date as per business needs, communicate with FLEX and Delivery/Logistic teams, Support Order management process in terms of invoicing issues with Shipment (eligible invoicing status in ERP), Ensure all documentations are properly stored in SNOW. The position requires outstanding organization and communication skills for the candidate to be successful.
  
  Key Areas of Responsibility:
• Execute the defined order process and conduct effective interaction with Sales teams, while maintaining compliance with corporate policy.
• Generate customer invoices for assigned accounts in an accurate and timely manner. Recognize the requirements for any special invoicing provisions in the customer contract and react accordingly.
• Review customer order documentation for order acceptance; ensure appropriate documentation is received and complies with corporate order and revenue policies.
• Assist in the resolution of relevant outstanding accounts receivable and collection issues.
• Read and analyze various customer contract provisions that impact the order process and invoicing requirements.
• Ensure purchase order is accurately reflected in system.
• Learn and operate the various software and systems used to process all customer orders (WOT, ERP, CFS, Invoice Engine, Subscription and Maintenance Entitlement files, SOM, and all others)
• Create and maintain customer order jackets containing all required documentation.
• Process Return Material Authorizations (RMA’s) within 5 business days of receiving requests.
• Solve issues involving order processing. Provide outstanding order processing service to the sales teams.
• Process every sourcing task on-time respecting the shipment expected date
• Update SNOW task as per SLA and procedures (Shipment data + documentation)
• Ensure the direct communication with all stakeholders in terms of executing the shipment on-time
• Solve/coordinate issues to ensure the billing happens on-time,

Work Environment:

This position is located at Teradata, Prague, Czech Republic.  This position may require overtime at month ends, quarter closes and year-end.  Weekend work maybe required depending on the timing of month ends.

 
Candidate Requirements:

• Excellent oral and written communication skills. Ability to lead problem solving activity.
• The ability to manage stress without it negatively effecting work quality or professional demeanor.
• Knowledge of Microsoft Office tools, especially Excel
• Excellent organization skills and a high level of comfort handling details.
• Ability to coordinate and prioritize multiple tasks successfully in a fast-paced environment.
• Knowledge of, or the ability to learn, all order related software and system tools
• Excellent work attendance records and habits.
• Ability to think creatively and adapt well to change.
• Ability to read, analyze and understand customer contracts, corporate policies, and miscellaneous order documentation.