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Service Operational Excellence, Knowledge & Deployment

Location: Tijuana, Baja California, Mexico


Requisition Number: 214295

External Description:

Service Operational Excellence, Knowledge & Deployment

Deploying accurate, concise, and useful knowledge articles is a key component to ensuring projects meet objectives on time and on budget as they increase employee adoption and usage. The Knowledge & Deployment team member will focus on ensuring that user guides, presentations, videos, and other training materials are complete and published in Teradata Customer Support & Services Knowledge repository according to both Teradata brand and Knowledge Content Standards.

 This individual will be responsible to:

  • Support the development and maintenance of Customer and Internal deployment documents such as introduction presentations, user guides, training, and Quick Reference Guides (QRGs) in the CS&S Knowledge system.
  • Assist in the organization and storage of all Customer and Internal deployment documents.
  • Assist in ensuring projects, training and enablement deliverables and resources represent the perspective and needs of the internal and external customer

Qualifications and Experience:

  • Excellent communications skills, both written and oral
  • Experience developing communication plans to address key stakeholder and user communication needs
  • Ability to understand technical processes, products and services and explain them to non-technical business users in written from and verbally
  • Excellent Microsoft skills: PowerPoint, SharePoint, Excel, Word
  • Strong organizational skills
  • Ability to travel up to 20% (outside of COVID-19 exception period)

Preferred Qualifications and Experience:

  • Bachelor’s Degree preferred
  • 2 years’ work experience developing and maintaining process documentation



City: Tijuana

State: Mexico

Community / Marketing Title: Service Operational Excellence, Knowledge & Deployment

Job Category: Customer Support

Company Profile:

Our Company

Teradata is the connected multi-cloud data platform for enterprise analytics company. Our enterprise analytics solve business challenges from start to scale. Only Teradata gives you the flexibility to handle the massive and mixed data workloads of the future, today.

The Teradata Vantage architecture is cloud native, delivered as-a-service, and built on an open ecosystem. These design features make Vantage the ideal platform to optimize price performance in a multi-cloud environment.

LinkedIn Remote: #LI-Remote

Location_formattedLocationLong: Tijuana, Mexico MX


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