Service Operational Excellence, Knowledge & Deployment

Requisition Number: 214295

External Description:

Service Operational Excellence, Knowledge & Deployment

Deploying accurate, concise, and useful knowledge articles is a key component to ensuring projects meet objectives on time and on budget as they increase employee adoption and usage. The Knowledge & Deployment team member will focus on ensuring that user guides, presentations, videos, and other training materials are complete and published in Teradata Customer Support & Services Knowledge repository according to both Teradata brand and Knowledge Content Standards.

 This individual will be responsible to:

• Support the development and maintenance of Customer and Internal deployment documents such as introduction presentations, user guides, training, and Quick Reference Guides (QRGs) in the CS&S Knowledge system.
• Assist in the organization and storage of all Customer and Internal deployment documents.

• Assist in ensuring projects, training and enablement deliverables and resources represent the perspective and needs of the internal and external customer

Qualifications and Experience:

• Excellent communications skills, both written and oral
• Experience developing communication plans to address key stakeholder and user communication needs

• Ability to understand technical processes, products and services and explain them to non-technical business users in written from and verbally
• Excellent Microsoft skills: PowerPoint, SharePoint, Excel, Word

• Strong organizational skills
• Ability to travel up to 20% (outside of COVID-19 exception period)

Preferred Qualifications and Experience:

• Bachelor’s Degree preferred
• 2 years’ work experience developing and maintaining process documentation

 

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: Tijuana

State: Mexico

Community / Marketing Title: Service Operational Excellence, Knowledge & Deployment

Job Category: Customer Support

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote: #LI-Remote

Location_formattedLocationLong: Tijuana, Mexico MX