Junior Cloud Support Engineer

Our Company

Teradata (NYSE: TDC) is the leading multi-cloud data platform company for enterprise analytics, transforming how businesses work and people live through the power of data.

At Teradata, we are leading the data era. As enterprises address today’s digital economy, they are faced with new competition and consumer expectations and are turning to data to power their future. Teradata has worked with the largest companies in the world for 40+ years, bringing our experience and expertise to support global enterprises with their most demanding, mission-critical, complex, and large-scale data needs.  Teradata is recognized as a leader in the cloud, data, and analytics spaces by top analyst firms, Gartner and Forrester, and Fortune Magazine as well. 

Our connected multi-cloud data platform for enterprise analytics, Teradata Vantage™, is an extremely scalable, secure, and resilient offering that simplifies ecosystems by connecting data and making it easier to uncover insights from across the organization…regardless of where that data resides. With Vantage, we enable companies to modernize their data management, from start to scale. Every day, millions of users benefit from our open data platform. Empowering customers and partners to develop and build how they like, we enable hundreds of business outcomes and solutions, including improving customer experience and profitability, driving operational efficiency, realizing financial transformation, or achieving operational efficiency.

 As the world of data grows, we are the leader in enabling the future of connected businesses, powered by data intelligence. We are committed to delivering on this vision by following sustainable business practices and with a strong focus on diversity, equity, and inclusion. We believe that only by embracing diversity of identity, thought, background, expression, and perspective can we solve today’s challenges and reimagine tomorrow’s world.

Cloud Support Engineer

Teradata is looking for a Cloud Support Engineer to join Teradata Global Support Organization supporting customers using the industry-leading data analytics software platform to uncover real-time business intelligence at scale in Cloud, On-Premise and anywhere in between. We are looking for colleagues with engaging personalities, a passion for excellence in technology, customer focus, and great problem-solving skills.

What You’ll Do

The Cloud Support Engineer is responsible for managing Teradata’s as-a-Service offering in the public cloud (AWS/Azure/GCP). The successful candidate will have delivery responsibilities in the areas of cloud network administration, security administration, deployment, provisioning, environment optimization, third-party software support, On premise to Cloud migration support to on-site teams, implementation of Security Best Practices, and analyzing the partner compatibility.

The ideal candidate is a highly motivated, and creative Cloud Support Engineer, ready to contribute to Teradata's success.

 Key Responsibilities

 Manage and support mission-critical/24x7 public cloud environments for multiple customers

• Backup, Archive and Recovery execution of the cloud-based data warehouses
• Throughput monitoring, load balancing, improving the overall system health by optimizing the key public cloud resources
• Working with distributed teams
• Real-time troubleshooting and problem resolution

Skills & Attributes 

• Basic knowledge in Public Cloud Services
• Basic knowledge in Linux administration and Shell Scripting
• Basic knowledge on any of the RDBMS like Oracle//DB2/Netezza/Teradata/Others
• Good presentation and communication skills
• Good team player

Basic Qualifications

• Engineering Graduate or 3-year Diploma
• Entry level to a professional job progression
• Required to work in the Tijuana office

 Desirable Skills

 Understanding of Cloud Computing: virtualization technologies, Infrastructure as a Service, Platform as a Service and Software as a Service Cloud delivery models and the current competitive landscape

• Understanding of infrastructure (firewalls, load balancers, hypervisor, storage, monitoring, security, etc) and have experience with orchestration to develop a cloud solution
• Understanding of database architecture and modeling, RDMS and No-SQL
• VMware skills

Desirable Certifications

• Any Cloud Certification from either Amazon Web Services, Microsoft Azure, or Google Cloud Platform
• ITIL, CISSP or other relevant certifications are desirable

Preferred Qualifications

• 4 Year Engineering Degree or 3 Year Master of Computer Application
• US B1/B2 Visa Required (or ability to obtain as a condition of employment)
• Strong proficiency in English (written & verbal)