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Lead Technical Writer

Location: Mexico City, CDMX, Mexico

Notice

This position is no longer open.

Requisition Number: 213479

External Description:

We are welcoming a Staff Content Developer / Lead Technical Writer to our team of skilled technical communicators and content operation experts. 

As a lead technical writer at Teradata, you play an important role in the overall user experience by creating crisp and engaging content to help our half a million users efficiently perform their job. Implementing search engine optimization (SEO) techniques, you put the content users seek right at their fingertips. You help connect dots and shape the end-to-end experience for our users.  

 

Responsibilities 

 

  • Produce top-notch technical content for our users, including Database Administrators, Data Scientists, Business Analysts, and Developers, guiding them seamlessly through our solutions. 
  • Lead content development work, making sure the content is aligned with user needs. Respond to changing scope and schedules, likely for multiple projects at a time. Distribute and delegate work to team members.  
  • Author web-based user guides, in-product content, persona-based content, reference content, use case solutions, and more. 
  • Gain empathy for your audience by understanding the user environment to provide content that simplifies and improves the user experience. 
  • Advocate for the end user and collaborate closely with product management, UX, engineering, support, and other content-producing organizations. 
  • Contribute to evolving our best practices, identify opportunities to improve our content, and make our processes more efficient.  
  • Leverage your content management expertise to ensure our content is created, published, and maintained efficiently.  
  • Manage projects in collaboration with geographically disperse team members to drive delivery of end user content for strategic initiatives. 

 

Minimum Qualifications 

  • A Bachelor’s degree, a technical background, and at least eight years of relevant experience. 
  • Current experience developing content for enterprise level products, including at least three years of project or other leadership responsibilities.  
  • Ability to understand, synthesize, and transform technical concepts and procedures into relevant content for the intended user audience.  
  • Experience documenting Cloud Native solutions. Ability to grasp advanced concepts at solution-level as well as technical details. 
  • Experience using DITA XML and a content management system (CCMS). We author using Ixiasoft CCMS and oXygen editor. 
  • Exceptional organizational skills and determination to find information, then decide the best way to deliver it to the user. 
  • Curiosity, desire, and skills to excel within different areas of content production. You enjoy learning about new technologies, trends, and concepts as they come along. 
  • Solution-oriented approach to problem solving. You are open-minded with strong interpersonal skills.  
  • Simultaneously self-reliant and collaborative. You can take an assignment and run with it. 

 

Preferred Experience 

  • Product knowledge: Analytics or database software and applications 
  • Technical knowledge: Python, R, APIs, and Cloud platforms like AWS, Azure, and Google Cloud 
  • Developing and publishing web HTML content, following SEO best practices 
  • Developing documentation in an agile environment 

 

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: Mexico City

State: Mexico

Community / Marketing Title: Lead Technical Writer

Job Category: Engineering

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: Mexico City, Mexico MX

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