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Customer Success Manager

Multiple Locations: Telangana, India • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia


Requisition Number: 213376

External Description:

Customer Success Manager (Virtual CSM)

Job Level: CSM III (Professional)

Location: India or Malaysia

Company Overview

Are you passionate about making organizations smarter and analytics driven? With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromised underdeliver. It’s time to move from a siloed, proprietary, and retrospective approach to a unified, available, and answer-oriented model. Only Teradata leverages all of the data, all of the time, so that customers can analyze anything, deploy anywhere, and deliver analytics that matter most to them. And we do it at scale, on-premises, in the Cloud, or anywhere in between.

Teradata Vantage™ is the connected multi-cloud data platform for enterprise analytics that unifies everything—data lakes, data warehouses, analytics, and new data sources and types. Leading the way with hybrid multi-cloud environments and priced for flexibility, Vantage delivers unlimited intelligence to build the future of our customers’ businesses.

Customer Success Manager

The Customer Success Manager is a strategic customer facing position focused on increased adoption of Teradata technologies and value realization of their investment.  You will advocate Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills and empathy to meet their customers’ business challenges through the use of data and analytics at scale. 

You will be part of a team of Customer Success Managers working virtually with many of our customers across industries, including Financial Institutions, Manufacturing, Telco, Retail, Travel & Transport.

Our Customer Success Manager will operate as a trusted advisor focused on ensuring the customer gets access to the best knowledge of our solutions, architectures, technical detail and delivery know how, that will ensure their success. The Customer Success Manager establishes and enhances customer relationships that promote retention and loyalty and provides technical expertise and a link to Teradata experts to assist customers in getting value out of their investment in Teradata.


Own the account strategy for engagement, adoption and success planning.

  • Manage and curate existing customer relationships leveraging strong stakeholder executive relationships to drive business growth, customer value, satisfaction, and retention within the assigned accounts
  • Demonstrate ability to understand the customers’ needs, develop and establish new business relationships, provide expert advice that influence and build trust with both business and IT decision makers all of which leads to increased customer satisfaction & further expansion opportunities.
  • You will have a number of assigned accounts where you will lead the development of a relevant and actionable customer success plan, and partner internally to ensure successful delivery of related services and support functions
  • Inspire confidence and drive utilization of Teradata software and services through education and strategy sessions to ensure the customer is successful in their adoption of Teradata technology.
  • Provide customer education on how to use Teradata solutions to solve their most demanding business challenges.
  • Trusted advisor to the client and facilitator of additional Teradata SMEs and functions.
  • Increase feature adoption of Teradata software by positioning new features to enhance current and new analytical applications, delivering additional customer outcomes.
  • Continuous engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome.
  • Promotes new thinking and that enables continuous development and improvement of how we do business

Key Qualifications:

  • Degree qualified (in technology preferred) with at least 3 years of experience in customer-facing roles (e.g. Customer Success, Pre-sales Engineering, Consulting)
  • Possess a keen interest in and understanding of developments in data and analytic technologies.
  • Experience in promoting analytic solutions for medium to large enterprises in either a pre-sales or Customer Success role
  • Experience/ good understanding/exposure with Cloud technologies such as AWS, Azure and Google Cloud.
  • A clear, confident, and persuasive communicator who can craft, summarize and deliver messaging for various groups of users, influencers and stakeholders.
  • Demonstrate ability to understand customer’s needs and provide advice to influence and build trust at different levels.
  • Possess the ability to multi-task and manage competing priorities across multiple customers.
  • Strong analytical and problem-solving skills and an ability to manage complexity in a fast changing environment.
  • Demonstrate excellent organizational and people skills.
  • Fluency in English and another Asian language (eg Bahasa, Japanese, Korean, Thai) is preferred.
  • Occasional travel might be required, domestic & international.

The successful candidate should have a growth mindset and results-oriented. A self-starter who is creative and driven and has strong communication and presentation skills. The candidate must possess the ability to lead, advise and advocate for customers, the internal team and previous experience selling data and analytic solutions is desirable. The candidate will need to be successful in collaborating across a matrixed environment.  The ideal candidate should be innovative and skilled at seizing opportunities, strong in both planning and execution to achieve desired business outcomes for both the customer and Teradata.

Work Environment:

We encourage flexible working that will allow you to work from the Teradata office, customer site and working remotely from your home office, subject to the business needs.  

Teradata is not your average place to work: we are inspiring and passionate people with a dynamic, relaxed and collaborative culture. This is your chance for you to join an organization with ambitious growth targets, where you can make your mark and shape the future.


Teradata is an equal opportunity employer in all aspects of our business. We are excited by the unique qualities, abilities, and perspectives each person brings, and candidates are considered on all the fundamentals they may bring to the role and the team.


City: Hyderabad - Virtual

State: Telangana

Community / Marketing Title: Customer Success Manager

Job Category: Security

Company Profile:

Our Company

Teradata is the connected multi-cloud data platform for enterprise analytics company. Our enterprise analytics solve business challenges from start to scale. Only Teradata gives you the flexibility to handle the massive and mixed data workloads of the future, today.

The Teradata Vantage architecture is cloud native, delivered as-a-service, and built on an open ecosystem. These design features make Vantage the ideal platform to optimize price performance in a multi-cloud environment.

LinkedIn Remote:

Location_formattedLocationLong: Hyderabad - Virtual, Telangana IN


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