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Senior DevOps Engineer

Location: Mexico City, Mexico City, Mexico


Requisition Number: 213096

External Description:

Sr. Software Engineer (ServiceNow Developer)  

Location: Mexico City, Mexico MX 

Our Company 

Teradata (NYSE: TDC) is the leading multi-cloud data platform company for enterprise analytics, transforming how businesses work and people live through the power of data. 

At Teradata, we are leading the data era. As enterprises address today’s digital economy, they are faced with new competition and consumer expectations and are turning to data to power their future. Teradata has worked with the largest companies in the world for 40+ years, bringing our experience and expertise to support global enterprises with their most demanding, mission-critical, complex, and large-scale data needs.  Teradata is recognized as a leader in the cloud, data, and analytics spaces by top analyst firms, Gartner and Forrester, and Fortune Magazine as well.  As the world of data grows, we are the leader in enabling the future of connected businesses, powered by data intelligence. We are committed to delivering on this vision by following sustainable business practices and with a strong focus on diversity, equity, and inclusion. We believe that only by embracing diversity of identity, thought, background, expression, and perspective can we solve today’s challenges and reimagine tomorrow’s world. In support of this, we are looking to expand our engineering presence in Mexico City. 

Our Team 

Our Quality & Tools group enables our development teams to build world-class products for both on-premises and cloud-based solutions. Among of our tools and services, we manage and deliver an R&D Service Portal deployment on ServiceNow. 

If you have a passion for ServiceNow automation, a data-driven mindset, and see yourself thriving as a member of one of our fast-paced, High-Performance teams, then this might be the right opportunity for you. 

Responsibilities (shall include but not be limited to): 

  • Enable self-service by integrating our Enterprise SDLC tools with our ServiceNow Portal (Ex: ServiceNow workflows, REST APIs) 
  • Maintain and continuously improve R&D Portal UI and CMDB 
  • Use cloud services, open-source technologies, and automation to improve productivity and security 
  • Help us aggregate, analyze, and visualize CMDB data to drive operational excellence, engineering efficiency, and insights into SDLC tools usage 
  • Participate in day-to-day infrastructure operations using ITIL practices via ITSM, e.g., incidents, problems, changes, service requests 
  • Serve as a technical lead on projects and enhancements 
  • Elicit requirements from analysis, stakeholders, and cross-functional teams 
  • Propose data-driven solutions that are innovative and security-focused 
  • Deliver on schedule regarding technical and integration requirements 
  • Report results throughout the implementation cycle 
  • Create and maintain architectural and logical diagrams and support documentation 
  • Track work -- features, stories and tasks -- using Jira (Agile / Kanban) 

Required Skills and Experience (you will need to be successful): 

  • Bachelor's degree in a Technology field 
  • 5 or more years of ServiceNow Development / Integration experience 
  • Strong analytical and problem-solving skills 
  • Good written and verbal communication skills 
  • Time management and organizational skills 
  • Team player who: 
  • Collaborates with other team members and cross-functional teams 
  • Delivers on team commitments  
  • Possess the social aptitude to work with geographically distributed and culturally diverse teams 
  • Adapts to change with workloads, processes, business needs, and company culture 
  • Technical Influencer who: 
  • Exhibits a growth mindset for improving and automating processes that result in customer satisfaction and business value 
  • Communicates effectively and manages the expectations of others (Ex: team members, management, customers) 
  • Experience with Enterprise ServiceNow deployments, architecture, and features 
  • Experience with ServiceNow process automation and integration with one or more Enterprise SDLC Tools (Ex: GitHub, Artifactory, Jenkins)  
  • Scripting experience with JavaScript, Python, and/or Java 
  • Ability to dive in and debug live product systems (Ex: ServiceNow workflows, integrations issues), spotting anomalous service behavior, and determining the root cause of incidents 

Preferred Qualifications: 

  • Experience working in one or more hybrid cloud environments (AWS, Azure, or Google Cloud) 


Our total compensation approach includes a competitive base salary plus above law benefits that include:

• Restaurant & Grocery vouchers

• Savings fund with company match

• Annual performance bonus

• Life & health Insurance

• Dental & Vision plan

• Medical discount card for family

• Employee discounted stock purchasing plan (ESPP).

• Optional pensions plan.

• Flexible working model.

Teradata is an Equal Opportunity/Affirmative Action Employer


City: Mexico City

State: Mexico

Community / Marketing Title: Senior DevOps Engineer

Job Category: Engineering

Company Profile:

Our Company

Teradata is the connected multi-cloud data platform for enterprise analytics company. Our enterprise analytics solve business challenges from start to scale. Only Teradata gives you the flexibility to handle the massive and mixed data workloads of the future, today.

The Teradata Vantage architecture is cloud native, delivered as-a-service, and built on an open ecosystem. These design features make Vantage the ideal platform to optimize price performance in a multi-cloud environment.

LinkedIn Remote:

Location_formattedLocationLong: Mexico City, Mexico MX


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