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Senior DevOps Engineer

Location: Mexico City, Mexico City, Mexico


This position is no longer open.

Requisition Number: 213092

External Description:

DevOps Engineer (Business Apps / IE Tools) 

Location: Mexico City, Mexico MX 

Our Company 

Teradata (NYSE: TDC) is the leading multi-cloud data platform company for enterprise analytics, transforming how businesses work and people live through the power of data. 

At Teradata, we are leading the data era. As enterprises address today’s digital economy, they are faced with new competition and consumer expectations and are turning to data to power their future. Teradata has worked with the largest companies in the world for 40+ years, bringing our experience and expertise to support global enterprises with their most demanding, mission-critical, complex, and large-scale data needs.  Teradata is recognized as a leader in the cloud, data, and analytics spaces by top analyst firms, Gartner and Forrester, and Fortune Magazine as well.  As the world of data grows, we are the leader in enabling the future of connected businesses, powered by data intelligence. We are committed to delivering on this vision by following sustainable business practices and with a strong focus on diversity, equity, and inclusion. We believe that only by embracing diversity of identity, thought, background, expression, and perspective can we solve today’s challenges and reimagine tomorrow’s world. In support of this, we are looking to expand our engineering presence in Mexico City. 

Our Team 

Our Quality & Tools group enables our development teams to build world-class products for both on-premises and cloud-based solutions. Among of our tools and services, we manage and deliver key Business Applications and content development tools. 

If you enjoy the challenge of legacy tools persisting and the opportunity to drive change with newer solutions in a fast-paced environment, then this might be the right opportunity for you. 

Responsibilities (shall include but not be limited to): 

  • Enable users by enhancing, replacing, or retiring legacy R&D Business Applications 
  • Enable Information Engineers (IE) who develop content for our Teradata Products by ensuring the Ixiasoft and DITA-OT production environments are optimal and secure 
  • Prioritize and execute critical and blocking issues in a timely fashion 
  • Troubleshoot and support applications and tools on Linux & Windows systems 
  • Participate in day-to-day infrastructure operations using ITIL practices via ITSM, e.g., incidents, problems, changes, service requests 
  • Participate in the team on-call rotation to ensure 24x7 availability SLAs are met (as needed) 
  • Create and maintain architectural and logical diagrams and support documentation 
  • Track work -- features, stories, and tasks -- using Jira (Agile / Kanban) 

Required Skills and Experience (you will need to be successful): 

  • Bachelor's degree in a Technology field 
  • 2 or more years of experience supporting Enterprise applications and tools 
  • Strong analytical and problem-solving skills 
  • Good written and verbal communication skills 
  • Time management and organizational skills 
  • Team player who: 
  • Collaborates with other team members and cross-functional teams 
  • Delivers on team commitments  
  • Possess the social aptitude to work with geographically distributed and culturally diverse teams 
  • Adapts to change with workloads, processes, business needs, and company culture 
  • Technical Influencer who: 
  • Exhibits a growth mindset for improving and automating processes that result in customer satisfaction and business value 
  • Communicates effectively and manages the expectations of others (Ex: team members, management, customers) 
  • Experience in: 
  • Implementation, troubleshooting, and maintenance support of enterprise applications / tools on Linux & Windows VMs running on VMware 
  • Ability to dive in and debug live product systems (Ex: integrations issues, spotting anomalous service behavior, and determining the root cause of incidents) 
  • Cold Fusion or Lucee Solutions 
  • Troubleshooting XML 
  • Working knowledge of: 
  • Databases (Ex: PSQL MySQL (HA, hot spare and tuning) 
  • Apache - Tomcat ( troubleshooting and tuning web services ) 
  • Java - JVM JRE ( tuning JVM troubleshooting and managing) 
  • Load balancers - ELB, Nginx (reverse proxy) 
  • Ability to dive in and debug live product systems (Ex: ServiceNow workflows, integrations issues), spotting anomalous service behavior, and determining the root cause of incidents 

Preferred Qualifications: 

  • Experience scripting with Python, Java, or shell 
  • Knowledge of AWS services - Experience running systems in AWS, EC2, ELB (network, application, classic) a plus 
  • Experience with Ixiasoft or DITA-OT 
  • Container technology - Docker or Kubernetes 
  • Versions control system with branching and merging (Ex: Git, SVN) 
  • Multiple build tools (Ex: Visual Studio, Xcode, Make, Jenkins, TeamCity) 



Our total compensation approach includes a competitive base salary plus above law benefits that include:

• Restaurant & Grocery vouchers

• Savings fund with company match

• Annual performance bonus

• Life & health Insurance

• Dental & Vision plan

• Medical discount card for family

• Employee discounted stock purchasing plan (ESPP).

• Optional pensions plan.

• Flexible working model.

Teradata is an Equal Opportunity/Affirmative Action Employer


City: Mexico City

State: Mexico

Community / Marketing Title: Senior DevOps Engineer

Job Category: Engineering

Company Profile:

Our Company

Teradata is the connected multi-cloud data platform for enterprise analytics company. Our enterprise analytics solve business challenges from start to scale. Only Teradata gives you the flexibility to handle the massive and mixed data workloads of the future, today.

The Teradata Vantage architecture is cloud native, delivered as-a-service, and built on an open ecosystem. These design features make Vantage the ideal platform to optimize price performance in a multi-cloud environment.

LinkedIn Remote:

Location_formattedLocationLong: Mexico City, Mexico MX


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