Senior Service Manager

Requisition Number: 213048

External Description:

The Senior Service Manager is responsible for the overall management and control of a major Managed Service engagement, driving industry standards and best practices to maximise the efficiency of the service and the value it brings to the customer organisation.

The Service Manager will work collaboratively with stakeholders to implement and drive adoption of service processes and disciplines based on the ITIL framework. They will have a strong background in the provision of technical services in demanding environments with a strong ethos of quality of delivery to high valued customers.

 Key Areas of Responsibility

• Management of Service Delivery team incorporating a broad set of skills and seniority
• Management of stakeholders across all levels including top executives of enterprise-grade customers
• Developing and implementing Service management and delivery disciplines within both the Teradata and customer teams
• Responsible for Incident management, driving resolution to meet strict SLA criteria
• Implementation of service governance processes to provide transparency of service delivery to all parties
• Provision of formal service reporting to all stakeholders according to the defined engagement standards
• Defining, prioritising and assigning tasks to the technical teams in collaboration with the key stakeholders
• Mentoring technical leaders in ITSM processes and disciplines

Essential Requirements

• Strong operational mindset key to maximise service delivery
• Good knowledge of service standards and processes, preferably based on ITIL
• Excellent senior stakeholder management
• ‘Can do’ attitude with strong focus on delivery
• Excellent communicator, both written and oral
• Experience in managing large service engagements for enterprise-grade customers, preferably Governmental
• Ability to work under pressure, supporting and guiding teams in demanding environments
• Knowledge of architectural concepts
• Egyptian National

Non-Essential Requirements

• Experience in service practice development
• Knowledge of data warehousing principles and techniques

 

 

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: Cairo

State: Al Qahirah

Community / Marketing Title: Senior Service Manager

Job Category: Customer Support

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: Cairo, Al Qahirah EG