Service Operational Excellence, Knowledge & Deployment

Location: Tijuana, Baja California, Mexico


Requisition Number: 212876

External Description:

Service Operational Excellence, Knowledge & Deployment

Deploying accurate, concise, and useful knowledge articles is a key component to ensuring projects meet objectives on time and on budget as they increase employee adoption and usage. The Knowledge & Deployment team member will focus on ensuring that user guides, presentations, videos, and other training materials are complete and published in Teradata Customer Support & Services Knowledge repository according to both Teradata brand and Knowledge Content Standards.

 This individual will be responsible to:

  • Support the development and maintenance of Customer and Internal deployment documents such as introduction presentations, user guides, training, and Quick Reference Guides (QRGs) in the CS&S Knowledge system.
  • Assist in the organization and storage of all Customer and Internal deployment documents.
  • Assist in ensuring projects, training and enablement deliverables and resources represent the perspective and needs of the internal and external customer

Qualifications and Experience:

  • Excellent communications skills, both written and oral
  • Experience developing communication plans to address key stakeholder and user communication needs
  • Ability to understand technical processes, products and services and explain them to non-technical business users in written from and verbally
  • Excellent Microsoft skills: PowerPoint, SharePoint, Excel, Word
  • Strong organizational skills
  • Ability to travel up to 20% (outside of COVID-19 exception period)

Preferred Qualifications and Experience:

  • Bachelor’s Degree preferred
  • 2 years’ work experience developing and maintaining process documentation



City: Tijuana

State: Mexico

Community / Marketing Title: Service Operational Excellence, Knowledge & Deployment

Job Category: Customer Support

Company Profile:

Our Company

Teradata (NYSE: TDC) is the leading multi-cloud data platform company for enterprise analytics, transforming how businesses work and people live through the power of data.

At Teradata, we are leading the data era. As enterprises address today’s digital economy, they are faced with new competition and consumer expectations and are turning to data to power their future. Teradata has worked with the largest companies in the world for 40+ years, bringing our experience and expertise to support global enterprises with their most demanding, mission-critical, complex, and large-scale data needs.  Teradata is recognized as a leader in the cloud, data, and analytics spaces by top analyst firms, Gartner and Forrester, and Fortune Magazine as well. 

Our connected multi-cloud data platform for enterprise analytics, Teradata Vantage™, is an extremely scalable, secure, and resilient offering that simplifies ecosystems by connecting data and making it easier to uncover insights from across the organization…regardless of where that data resides. With Vantage, we enable companies to modernize their data management, from start to scale. Every day, millions of users benefit from our open data platform. Empowering customers and partners to develop and build how they like, we enable hundreds of business outcomes and solutions, including improving customer experience and profitability, driving operational efficiency, realizing financial transformation, or achieving operational efficiency.

 As the world of data grows, we are the leader in enabling the future of connected businesses, powered by data intelligence. We are committed to delivering on this vision by following sustainable business practices and with a strong focus on diversity, equity, and inclusion. We believe that only by embracing diversity of identity, thought, background, expression, and perspective can we solve today’s challenges and reimagine tomorrow’s world.

LinkedIn Remote:

Location_formattedLocationLong: Tijuana, Mexico MX


© 2021, Teradata. All rights reserved. | Privacy | Terms of Use | Fraud Alert | Tracking Consent | Teradata is an Equal Opportunity Employer |