Service Operational Excellence, Knowledge & Deployment

Deploying accurate, concise, and useful knowledge articles is a key component to ensuring projects meet objectives on time and on budget as they increase employee adoption and usage. The Knowledge & Deployment team member will focus on ensuring that user guides, presentations, videos, and other training materials are complete and published in Teradata Customer Support & Services Knowledge repository according to both Teradata brand and Knowledge Content Standards.

 This individual will be responsible to:

• Support the development and maintenance of Customer and Internal deployment documents such as introduction presentations, user guides, training, and Quick Reference Guides (QRGs) in the CS&S Knowledge system.
• Assist in the organization and storage of all Customer and Internal deployment documents.

• Assist in ensuring projects, training and enablement deliverables and resources represent the perspective and needs of the internal and external customer

Qualifications and Experience:

• Excellent communications skills, both written and oral
• Experience developing communication plans to address key stakeholder and user communication needs

• Ability to understand technical processes, products and services and explain them to non-technical business users in written from and verbally
• Excellent Microsoft skills: PowerPoint, SharePoint, Excel, Word

• Strong organizational skills
• Ability to travel up to 20% (outside of COVID-19 exception period)

Preferred Qualifications and Experience:

• Bachelor’s Degree preferred
• 2 years’ work experience developing and maintaining process documentation