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Services Engineering – Continuous Improvement Manager - DevOps

Location: Tijuana, Baja California, Mexico

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Requisition Number: 212851

External Description:

Services Engineering – Continuous Improvement Manager - DevOps

 

Description


The Services Operational Excellence - Services Engineering team translates the service offers into implementable, effective, and efficient plans for delivery. The Service Engineer role is responsible for partnering with operations and business teams to continuously improve by identifying opportunities for process improvement, reporting & analytics, and solutions to challenges faced.  

 

In this role you will create, operationalize and enhance the Teradata’s CS&S Services to include delivery methodology, processes and workflows, roles and responsibilities, tools, trainings and customer facing materials needed to deliver a service in a way that exceeds customer value expectations.

 

Key Areas of Responsibility: 

  • Services Delivery Methodology – Follow the defined methodology for documenting the delivery requirements for each Service deliverable.
    • Create plans to build the required delivery assets in partnership with global project teams to achieve measurable efficiency and value gains.  
    • Gather business functional requirements for development of streamlined tools and processes
  • Apply Lean and/or Six Sigma principles (Value Stream Mapping, 5S, Standard Work Cellular Flow, Pull Replenishment, Demand and Production smoothing, Mistake Proofing, Total Productive Maintenance) to process improvement.
  • Services Enablement for the Delivery Organizations – Partner with CS&S Learning Team on the design and deployment of formal/informal training for the global and regional delivery resources, Service Experience Managers and Go-to-Market.
  • Services Measurement – Define requirements for measuring the success through key performance measurements and reporting of each service feature, tool and process to enable a data-driven approach to continuous improvement.
  • Manage multiple projects to meet aggressive deadlines set by the stakeholders using an in-depth understanding of key technologies such as: as-a-Service, Cloud, and delivery methodologies like ITIL/DevOps/CICD.
  • Develop presentations for senior management and project teams to facilitate discussions on progress, results and assistance needed.
  • Manage day-to-day progress of the project, ensuring continued alignment with objectives.
    • Manage, monitor and evaluate all project activities.
    • Ensure valid project estimates are prepared.
    • Interact with key stakeholders to define the metrics, measurements and tools to quantify business goals.
  • Champion on behalf of Teradata and our Customers and help uncover issues currently impacting Customer Experience.

 

 

Qualifications:

  • Experience taking a service and/or product from concept to deployment
  • Process documentation and requirements gathering experience
  • Experience with DevOps delivery and improvement processes
  • Demonstrated ability to improve a process based on requirements including customer feedback, data, processes and tools/systems in order to simplify and improve inefficient or complex processes
  • Proven ability to present complex information in a clear and concise manner
  • Cloud, aaS, database, and/or Managed Services delivery experience
  • Experience working with a broad internal supply chain including engineering, marketing, training, etc.
  • Experience working with resources across a global delivery model
  • Experience creating customer facing materials (marketing, trainings, PowerPoint decks, announcements, etc.)
  • Strong client interfacing, relationship building, and consulting skills


Preferred Qualifications and Experience:

  • Practical knowledge of analytics and data warehousing 
  • Services Product Management experience
  • Agile Certification
  • Proven ability to self-manage work and move forward in the face of ambiguity
  • Exceptional attention to detail, problem solving, analytical and organizational skills
  • Strong written and verbal communication skills

 

Key Stakeholders:

 

  • CS&S Delivery Organizations: Global Support, Service Experience, Cloud Operations, Managed Services, Regional Delivery
  • Product Management and Services Product Management
  • Go to Market (sales)

 

CountryEEOText_Description:

City: Tijuana

State: Mexico

Community / Marketing Title: Services Engineering – Continuous Improvement Manager - DevOps

Job Category: Customer Support

Company Profile:

Our Company

Teradata is the connected multi-cloud data platform for enterprise analytics company. Our enterprise analytics solve business challenges from start to scale. Only Teradata gives you the flexibility to handle the massive and mixed data workloads of the future, today.

The Teradata Vantage architecture is cloud native, delivered as-a-service, and built on an open ecosystem. These design features make Vantage the ideal platform to optimize price performance in a multi-cloud environment.

LinkedIn Remote: #LI-Remote

Location_formattedLocationLong: Tijuana, Mexico MX

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