Applications Support Engineer

Location: Moscow, Russia

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Requisition Number: 212791

External Description:

Application Support Engineer (Real Time Campaign Management System support)

An Application Support Engineer works with Business Consultants, Architects, and the delivery team as part of an agile process delivering application solutions. He/She is responsible for providing support to customers, analyzing, identifying and fixing software problems, answering complex questions on function and usage of a product; he/she is focused on  application solutions portfolio, which includes but is not limited to Customer Journey, Customer Interaction Manager, Real-Time Interaction Manager, Demand Chain Management; and may include Teradata custom-developed applications such as web dashboards, Hadoop Applications, or ISV applications.

A Support Application Engineer requires strong application expertise and ability to work collaboratively with different teams to ensure that the application meets customer requirements and operates smoothly. He/She provides thought leadership to Clients and is responsible for ensuring a high level of customer satisfaction with both Teradata software and services.

 

Responsibilities:

  • Maintenance of solutions which allow leading banking and telecommunications companies to launch marketing campaigns;
  • Customer consulting regarding campaign management opportunities, as well as searching for optimal solutions to the problems of the Customer;
  • Work with Service Experience Managers (SEM) and support team in delivering of technical support of customer developed integration software;
  • Develop and maintain in-depth knowledge of Teradata products in order to effectively and efficiently support customers;
  • Effectively interact with Teradata Engineering and Technical Consulting peers to report, troubleshoot, and repair defects in software;
  • Handle highly complex technical customer issues, providing resolution in time. Contribute to processes improvement in order to meet service level agreements;
  • Effectively manage internal and external customer expectations to ensure satisfaction with Customer Services offerings;
  • Ensure that every customer is treated professionally and with respect;
  • Assist in the technical mentoring of additional team members;
  • Log, research, and accurately resolve customer inquiries and problems in a timely manner, meeting and exceeding;
  • Ensure proper escalation occurs for unresolved issues to ensure the customer remains satisfied;
  • Gain and maintain current knowledge of Teradata Customer Services Policies and Procedures.

 

Technical Skills:

  • SQL knowledge and experience;
  • Proven experience of java development (J2EE) or development using any other object oriented programming language;
  • Experience of development client-server applications and/or web-services will be a strong candidate’s differentiator;
  • Software troubleshooting & support experience;
  • Ability to read English technical documentation;
  • Strong communication skills, patience and analytical mindset;
  • Nice to have knowledge/experience working with:
    • Support of Real-time CRM systems
    • Hadoop, Apache Ignite, Kafka, Spring Framework, JPA (Hibernate).

 

What we offer:

  • World-class technical training within Teradata University, LinkedIn Learning, Udemy;
  • Opportunity to participate in multinational projects;
  • Strong professional team;
  • Annual bonus;
  • Opportunity to work with and develop leading and innovative technologies and know how in high-speed and heavy load data base and event-based and inbound marketing;
  • Meal allowance;
  • Medical and life insurance;
  • Employee referral program.

CountryEEOText_Description:

City: Moscow

State: Moskva

Community / Marketing Title: Applications Support Engineer

Job Category: Consulting

Company Profile:

Our Company

Teradata (NYSE: TDC) is the leading multi-cloud data platform company for enterprise analytics, transforming how businesses work and people live through the power of data.

At Teradata, we are leading the data era. As enterprises address today’s digital economy, they are faced with new competition and consumer expectations and are turning to data to power their future. Teradata has worked with the largest companies in the world for 40+ years, bringing our experience and expertise to support global enterprises with their most demanding, mission-critical, complex, and large-scale data needs.  Teradata is recognized as a leader in the cloud, data, and analytics spaces by top analyst firms, Gartner and Forrester, and Fortune Magazine as well. 

Our connected multi-cloud data platform for enterprise analytics, Teradata Vantage™, is an extremely scalable, secure, and resilient offering that simplifies ecosystems by connecting data and making it easier to uncover insights from across the organization…regardless of where that data resides. With Vantage, we enable companies to modernize their data management, from start to scale. Every day, millions of users benefit from our open data platform. Empowering customers and partners to develop and build how they like, we enable hundreds of business outcomes and solutions, including improving customer experience and profitability, driving operational efficiency, realizing financial transformation, or achieving operational efficiency.

 As the world of data grows, we are the leader in enabling the future of connected businesses, powered by data intelligence. We are committed to delivering on this vision by following sustainable business practices and with a strong focus on diversity, equity, and inclusion. We believe that only by embracing diversity of identity, thought, background, expression, and perspective can we solve today’s challenges and reimagine tomorrow’s world.

LinkedIn Remote:

Location_formattedLocationLong: Moscow, Moskva RU

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