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Technical Support Engineer - 212720

Full Time

Remote

Tijuana, Baja California, Mexico

Technical Support Engineer
Location: Tijuana, BC, Mexico (Zona Rio)

Are you a problem solver? Do you like fast-paced technical environments that allow you to work with customers, field representatives, and engineers? If so, a position as a Technical Support Engineer at Teradata Tijuana is a great fit for you.

What We Do

Teradata Technical Support Engineers work with our Fortune-500 Clients to solve technical problems they encounter with our Cloud Analytics and Database tools. Along with incident management and initial problem-solving capabilities for the world’s leading analytics platform and database, you will provide technical/functional knowledge necessary to resolve customer problems.

What You’ll Do

As a Technical Support Engineer at Teradata Tijuana, you will partner with customers and perform troubleshooting activities that include isolating technical problems and working with Product Support Engineers to resolve customer issues. You will play a key role in communicating the solution to the Customer via incident management and case-handling systems. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills. On a daily basis you will:

Apply search tools to identify previously developed solutions and recognize patterns and symptoms
Research information and gather analysis
Identify and share known solutions from the knowledge base
Help end-users implement solutions
Track, monitor and maintain incident progress

Skills and Experience You’ll Need to Be Successful

Current USA B1/B2 Visa Required (or ability to obtain as a condition of employment)
Fluent in English & Spanish (Effective oral and written communications skills required)
BA/BS in Computer Science or equivalent experience
0-2 years of Technical Support related experience
Work schedule flexibility required (Work set schedules including weekends and holidays)

Ideally, you will also have the following:

Knowledge of Support Center procedures and troubleshooting protocols
Knowledge of UNIX, Linux, Windows, and other current operating systems
Knowledge of Teradata support tools including the installation of remote tools

Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.