Title:     Cloud Onboarding Manager (EMEA)

Reports to: CS&S Cloud Onboarding + PMO + Data Migration Services Director

Location:  Virtual.  Travel: 0-5%

SUMMARY DESCRIPTION

The CS&S EMEA Cloud Onboarding Manager is responsible for supporting account teams and customers through the journey to Cloud.

Primary objectives are to support the Presales/ Architecture Review, Provisioning, Network Handshake, and Transition to Project team for data migration, application testing, etc.

Key Presales Tasks

• Socializing Cloud Onboarding requirements and processes with account teams
• Ensuring that Account Teams are asking the right questions and setting the right customer expectations
• Answering account team questions, escalating to Cloud Operations as needed through the sales process
• Sharing Best Practices for Cloud Migrations across account teams

Key Onboarding / Provisioning Tasks

• Supporting Account Teams as they prepare for Architecture Reviews
• Facilitating Architecture Reviews through Architecture approval status
• Facilitating the Network handshake to ensure customer connectivity to Cloud
• Facilitating handoff to SEM/Project Manager for Data Migration

This position is a salaried position and requires some weekend and work outside the 8 to 5 timeframe.  The Onboarding Manager will work remotely from a virtual home-based office.

SKILLS & ATTRIBUTES

• Strong Interpersonal skills – Written and oral communication, decision-making, leadership
• Resilience in managing through complex technical challenges
• Understanding of Teradata Change Control, Support, and/or Cloud Operations
• Ability to influence without authority and drive change adoption across the organization

PREFERRED QUALIFICATIONS

• Demonstrated knowledge of Teradata Solution products through a combination of experience and Teradata Certifications (client software, networking, host operating systems, and utilities)
• Experience with Teradata infrastructure, client software/utilities, networking, and O/S
• Familiarity with core system administration tools, basic networking protocols, and Cloud security and compliance
• Experience building, supporting, and/or migrating cloud environments
• Proficient in the use of Microsoft Office components and documentation toolsets
• ITIL Certification and/or PMP Certification and/or experience in MS Project Management and/or Change Management Methodology
• Cross-functional project management, communication, and stakeholder management skills.
• 7 years experience in computer technology or related fields
• BS/BA degree in Business Technology, Computer Science, or Management Information Systems, Business Administration, Math, Statistics, or Engineering