Intern

Requisition Number: 212587

External Description:

Change Control Services Associate Professional

The Global Change Control Team delivers remote change control services involving install/upgrade services across the worldwide Teradata customer base. This group has a strong focus on Automation, DevOps, Process Optimization, and Remote Change Control Delivery.

Change Control Services Associate Professional manages the changes and System Updates that are made to Teradata products for our Fortune-500 customers all around the world. The Change Control Services Associate Professional is the perfect job for a Computer Science Graduate who is interested in System administration, Data Analytics, Automation, and enterprise-level Linux/Unix systems.  

We are seeking Change Control Services Associate Professionals who will focus on delivering Change Control Requests as well as Case Support as required. Your primary responsibility will be to work with external customers and internal Teradata teams to plan, schedule, and execute Change Controls across the Teradata customer base located worldwide. As a Change Control Services Associate Professional, you will work with the Regional Change Control Center of Excellence to ensure delivery of consistent and standardized change controls with high quality and best-in-class customer experience.

We are a fast-paced and high-tech environment and may require extended hours and after-hours follow up given the nature of the changes occurring 7x24. 

Change Control Services Associate Professional - What will you Do?

• Provide high-quality Change Control services to Teradata Customers by:
  • Analyzing install base for Change Control opportunity
  • Pre-Change Control consultation and Preparation
  • Coordinating, scheduling, and planning
  • Remote Implementation of Change Controls
  • Change Control Onsite Implementation/Supervision
• Identify and apply Change Control best practices in all activities/tasks
• Drive continuous improvements into the process for efficiency, quality, and reliability
• Work closely with the CC Center of Excellence when problems occur requiring deep technical and problem resolution skills
• Support Private Cloud for Teradata (TD on VMWare), Public Cloud (AWS / Azure / GCP), and On-Prem deployments
• Share knowledge and experience with other team members
• Actively engage in learning new technologies and adoption of process improvements to create a better customer experience
• Participate in a 24x7 shift/on-call rotation 

Experience and Qualifications:

• Strong English Communication (Written & Verbal)
• Bachelor's Degree in Computer Science or related field
• Minimum 1-2 years of experience in a Customer facing role
• Working knowledge of Linux, UNIX, and Windows OS’s
• Passion for customer satisfaction and continuous improvement
• Experience working in diversified team with different cultures
• Have strong organizational skills, self-starter and self-directed 

Preferred Qualifications:

• Advance knowledge of Teradata products and technology
• Teradata Certification
• Experience with Automation and DevOps concepts

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: Hyderabad

State: Andhra Pradesh

Community / Marketing Title: Intern

Job Category: Customer Support

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: Hyderabad, Andhra Pradesh IN