Service Operational Excellence, Senior Technical Trainer & Change Enablement

Location: MUNICH, Bavaria DE

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Requisition Number: 212376

External Description:

Does Teradata’s Cloud First strategy excite you?  Would you like to take that excitement and use it to teach and train others?   Technical Trainers play a key role in ensuring our Customer Support & Services (CS&S) team members are equipped to support our customers.  This person will focus on developing and teaching curriculum as well as creating and facilitating hands on labs for our internal support resources and external partners.

The successful candidate is a confident, articulate professional with the ability to translate technical content into easy-to-understand training. You have experience gathering requirements and assessing design needs to craft effective training. Above all, you will have a passion for learning and are a team player with a growth mindset.

Our team is responsible for driving the training, change management and communication plans for major operational and transformational activities and measuring the effectiveness of those methods to ensure success. You will need to be able to understand the cross functional impact of the initiatives being driven and engage and collaborate with key stakeholders, such as Go-to-Market (GTM), Delivery, and Product Management, to ensure training curricula align to key organizations and partners where required. 

 

 This individual will be responsible to:

  • Develop and deliver various Teradata University courses designed the following target audiences: IBM SSRs, GSO Support Teams, SEMs, Cloud Operations, and Managed Services.
  • Learn new technical tools and topics such as Cloud, Networking, structured problem solving methodologies or any CS&S Services Portfolio trainings etc and develop and deliver courses on these new topics
  • Deliver classes, including a mix of instructor-led, virtual instructor-led and/or other forms of high impact learning at a distance
  • Record technical training and labs for use in WBT courses
  • Assist with creating and maintaining technical curriculum for Teradata CS&S resources and our partners
  • Drive the increased technical capability of Teradata resources from New Hires to SME consultants
  • Work collaboratively with subject matter experts and stakeholders to provide real-world scenarios and examples for course materials
  • Develop labs and exercises in line with the learning objectives for different training programs
  • Maintain close working relationships with the environment team and assist them in streamlining the systems/instances for training delivery
  • Work closely with different SMEs, expert groups, Technical Training members and stakeholders to ensure best content creation, training delivery and impact
  • Ensure projects, training and enablement deliverables and resources represent the perspective and needs of the internal and external customer

Qualifications and Experience:

  • Hands on experience in Cloud services (Compute, Storage, Networking and Security)
  • Strong knowledge on supporting Teradata Vantage technology both in the cloud and on-prem
  • Course development and/or technical writing skills
  • Excellent written and verbal communication skills
  • Excellent communicator
  • Experience developing on-demand courses and learning assets utilizing Camtasia, Captivate, Lectora and Articulate
  • Motivated self-starter who can work independently as well as in a team
  • Overall, 8 years of experience in the technology sector
  • Ability to travel up to 20% (outside of COVID-19 exception period)

Preferred Qualifications and Experience:

  • Bachelors or master’s degree in computer science or information technology Certification
  • Teradata Vantage as a Service experience
  • Cloud Certification (Azure, AWS Google)
  • Technical instruction/delivery in a high-tech environment, both virtual and in person for a global audience
  • Multiple spoken languages, a plus

 

CountryEEOText_Description: Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. ​ We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status. Consistent with Colorado law, Colorado applicants can email the Ask.HR@teradata.com inbox to receive the compensation range information for this role. Please provide proof of Colorado residency in your request.

City: MUNICH

State: Bavaria

Community / Marketing Title: Service Operational Excellence, Senior Technical Trainer & Change Enablement

Job Category: Customer Support

Company Profile:

Our Company

Teradata (NYSE: TDC) is the leading multi-cloud data platform company for enterprise analytics, transforming how businesses work and people live through the power of data.

At Teradata, we are leading the data era. As enterprises address today’s digital economy, they are faced with new competition and consumer expectations and are turning to data to power their future. Teradata has worked with the largest companies in the world for 40+ years, bringing our experience and expertise to support global enterprises with their most demanding, mission-critical, complex, and large-scale data needs.  Teradata is recognized as a leader in the cloud, data, and analytics spaces by top analyst firms, Gartner and Forrester, and Fortune Magazine as well. 

Our connected multi-cloud data platform for enterprise analytics, Teradata Vantage™, is an extremely scalable, secure, and resilient offering that simplifies ecosystems by connecting data and making it easier to uncover insights from across the organization…regardless of where that data resides. With Vantage, we enable companies to modernize their data management, from start to scale. Every day, millions of users benefit from our open data platform. Empowering customers and partners to develop and build how they like, we enable hundreds of business outcomes and solutions, including improving customer experience and profitability, driving operational efficiency, realizing financial transformation, or achieving operational efficiency.

 As the world of data grows, we are the leader in enabling the future of connected businesses, powered by data intelligence. We are committed to delivering on this vision by following sustainable business practices and with a strong focus on diversity, equity, and inclusion. We believe that only by embracing diversity of identity, thought, background, expression, and perspective can we solve today’s challenges and reimagine tomorrow’s world.

Location_formattedLocationLong: MUNICH, Bavaria DE

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