Change managers play a key role in ensuring projects meet objectives on time and on budget by increasing employee adoption and usage. The Change Enablement and Deployment team focuses on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be assisting the Change Enablement Manager(s) in creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance.

Our team will be responsible for driving the change management and communication plans for major operational and transformational activities and measuring the effectiveness of those methods to ensure success. In addition to your support of Customer Support & Services audiences, you will have the understanding to identify the cross functional impact of the initiatives being driven and engage and collaborate with key stakeholders, such as Go-to-Market (GTM), Delivery, and Product Management, to ensure alignment and deployment to key organizations and partners where required.

This individual will be responsible to:

· Assist with defining an enablement and change management framework for consistent and effective deployment of projects and initiatives

· Assist in defining success metrics and measurable outcomes, monitor change progress, and align progress with key stakeholders to drive and measure usage of resources and an increase in enablement across the global teams.

· Support project communication planning efforts and engage key stakeholders in terms of design, development, delivery, and management of communications for both internal and external customers

· Support the development and maintenance of Customer and Internal deployment documents such as introduction presentations, user guides, training and Quick Reference Guides (QRGs). Assist in the organization and storage of all Customer and Internal deployment documents.

· Assist in ensuring projects, training and enablement deliverables and resources represent the perspective and needs of the internal and external customer

Qualifications and Experience:

· Excellent communications skills, including capability to interface directly with senior leaders and customers.

· Experience developing communication plans to address key stakeholder and user communication needs

· Ability to understand technical processes, products and servicesand explain them to non-technical business users in written from and verbally

· Excellent presentation skills

· Excellent Microsoft skills: PowerPoint, SharePoint, Excel, Word

· Capability to conduct training and knowledge transfer sessions to large audiences

· Strong organizational and project management skills

· Demonstrated strategic thinking and problem-solving skills

· Ability to travel up to 20% (outside of COVID-19 exception period)

Preferred Qualifications and Experience:

· Bachelor’s Degree preferred

· 2 years’ work experience