Product Support Engineer

Requisition Number: 211461

External Description:

Title:  GSO Product Support Engineer 

What We Do

Teradata delivers business outcome led through technology-enabled solutions in the areas that matter most – from operational excellence and asset optimization, to customer experience and product innovation, to finance transformation and risk mitigation.  We work with leading businesses in over 75 countries worldwide. Our clients include many of the top performers and best-known brands in telecom, transportation, consumer packaged goods, financial services and manufacturing.  We focus on turning the most complex and challenging data sets into high-value assets that produce high-impact insights and tangible value for the business. We empower companies to achieve high-impact business outcomes. Our focus on business solutions for analytics, coupled with our industry leading technology and architecture expertise, can unleash the potential of great companies.

What You’ll Do:  (job summary including something about work environment)

Teradata Product Support Engineers are key members of an expert team of support analysts, focused on delivering a myriad of deep-level technical support related assignments to both internal and external audiences. The successful candidate will have a deep understanding of the Teradata database and its associated tools and platforms along with the ability to clearly articulate support decisions and findings. The ideal candidate is a highly motivated, creative, support analyst who is ready to contribute to Teradata's success. 

Key Responsibilities 

• Adhere to Teradata Incident Management Process
• Treat every customer professionally and with respect; ensure positive customer experience and satisfaction
• Develop in-depth knowledge of Teradata Client App products
• Work with internal and external customers to deliver technical analysis and solutions for Teradata product issues
• Recreate problems to assist with root cause analysis
• Interact with internal and external stake holders to isolate product defects
• Coordinate proper escalations, where needed, for unresolved issues
• Gain and maintain current knowledge of Teradata Customer Services Policies, Procedures and Service offerings
• Create knowledge on new learnings/issues
• Experience working in a mission critical, 24/7 environment (Work environment in Shifts and on-call rotation)
• Assist in technical mentoring
• Versatile to work/support on any Client ACT portfolio Product areas

Basic Qualifications

• Experience with LINUX and/or other OS environments
• Experience working in a geographically dispersed support team environment
• Ability to effectively technical knowledge
• Demonstrated problem solving skills and analytical ability
• Ability to work effectively both independently and in a team environment
• Strong time management skills and multi-tasking abilities
• Excellent oral and written communication skills
• Experience using a problem ticketing system
• Ability to effectively share technical knowledge

Bachelor’s Degree in Computer Science or a related technical discipline 5+ years of experience

Specific Qualifications
• Be a Learning Mindset attitude and Customer focus behavior
• Working knowledge on Teradata Database, SQL OR Any Client Application tools like Viewpoint/Data Mover/Ecosystem Manager/Datalabs
• Working experience of SUSE LINUX operating system
• Basic understanding of the cloud environments.
• Basic understanding of network architecture
• Practical knowledge in installation and upgrade processes
• Basic understanding on any programming skills like Java or C/C++

 

CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

City: Hyderabad

State: Andhra Pradesh

Community / Marketing Title: Product Support Engineer

Job Category: Customer Support

Company Profile:

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

LinkedIn Remote:

Location_formattedLocationLong: Hyderabad, Andhra Pradesh IN