Team Lead, Order MGT and Billing

Location: Mexico

Notice

This position is no longer open.

Requisition Number: 210639

External Description:

Team Lead, Order Management Group
Location:  Mexico City, Mexico

The primary function of this position is to proactively manage all America’s order management processes related to order validation, creation, fulfillment, order change management, billing, and communication. These responsibilities include but are not limited to:

Manage team responsible for provisioning and billing orders
Manage headcount of 8 associates
Participating in month-end close process. This position will require overtime at month ends. This position also will be even busier at quarter closes and year-end.

Establishing and refining existing processes and policies to support business needs.
The ideal candidate will apply continuous improvement processes to accomplish the following:

Establish and follow to the greatest extent possible a standardized work approach to order management
Understand and effectively address all non-conformances in process or execution for the department

Ensure an effective training program is defined and in place for all Order Management members. The Manager will be required to demonstrate and also coach the team in effective communication, and when necessary, appropriate escalation of issues related to order execution or non-conformances.

RESPONSIBILITIES:

Ensure all orders are booked, billed, and delivered timely and accurately
Effectively manage and lead employees and report monthly metrics on performance to upper management
Work cross-functionally with Sales, Sales Support and Accounting. This will require a strong understanding of the business practices as well as some revenue recognition knowledge

Create and lead projects focused on automation and streamlining internal operations
Frequently review existing policies and processes and recommend changes to upper management as needed
Building efficient, scalable, repeatable processes
Develop and maintain the global Order Management strategy
Interact with employees from all around the world and must participate in oral and written business level communications.  Communication will be conducted primarily in English but special attention is always required to properly understand concepts and issues from people whose first language may not be English.

Required Knowledge, Skills, Education, and Experience:

BA/BS degree Business Administration, Finance, Accounting or related discipline
5+ cumulative years of industry experience

3+ years in a management or leadership function
Oracle eBusiness Suite – Order Management, Service Contracts and Invoicing modules– highly desired
Microsoft Office
System and data flow knowledge
Ability to learn and adapt to new flows and software technologies Preferred Knowledge/Skills, and Education

Must be bilingual in English, Spanish or Portuguese

Experience:

Order management experience required
Successful previous utilization of process improvement concepts
Experience in Project Management for products with high complexity

Proven experience in implementing and controlling processes ideally within a lean business environment

CountryEEOText_Description: Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status. Consistent with Colorado law, Colorado applicants can email the hr.support@teradata.com inbox to receive the compensation range information for this role. Please provide proof of Colorado residency in your request.

City: Virtual

State: Mexico

Community / Marketing Title: Team Lead, Order MGT and Billing

Job Category: Finance

Company Profile:

Our Company

Teradata is the connected multi-cloud data platform for enterprise analytics company. Our enterprise analytics solve business challenges from start to scale. Only Teradata gives you the flexibility to handle the massive and mixed data workloads of the future, today.

The Teradata Vantage architecture is cloud native, delivered as-a-service, and built on an open ecosystem. These design features make Vantage the ideal platform to optimize price performance in a multi-cloud environment.

LinkedIn Remote:

Location_formattedLocationLong: Virtual, Mexico MX