Technical Support Engineer

Location: Tijuana, Mexico MX

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Requisition Number: 210377

External Description:

Technical Support Engineer
Location: Tijuana, BC, Mexico (Zona Rio)

Are you a problem solver? Do you like fast-paced technical environments that allow you to work with customers, field representatives, and engineers? If so, a position as a Technical Support Engineer at Teradata Tijuana is a great fit for you.

What We Do

Teradata Technical Support Engineers work with our Fortune-500 Clients to solve technical problems they encounter with our Cloud Analytics and Database tools. Along with incident management and initial problem-solving capabilities for the world’s leading analytics platform and database, you will provide technical/functional knowledge necessary to resolve customer problems.

What You’ll Do

As a Technical Support Engineer at Teradata Tijuana, you will partner with customers and perform troubleshooting activities that include isolating technical problems and working with Product Support Engineers to resolve customer issues. You will play a key role in communicating the solution to the Customer via incident management and case-handling systems. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills. On a daily basis you will:

  • Apply search tools to identify previously developed solutions and recognize patterns and symptoms
  • Research information and gather analysis
  • Identify and share known solutions from the knowledge base
  • Help end-users implement solutions
  • Track, monitor and maintain incident progress

Skills and Experience You’ll Need to Be Successful

  • Current USA B1/B2 Visa Required (or ability to obtain as a condition of employment)
  • Fluent in English & Spanish (Effective oral and written communications skills required)
  • BA/BS in Computer Science or equivalent experience
  • 0-2 years of Technical Support related experience
  • Work schedule flexibility required (Work set schedules including weekends and holidays)

Ideally, you will also have the following:   

  • Knowledge of Support Center procedures and troubleshooting protocols
  • Knowledge of UNIX, Linux, Windows, and other current operating systems
  • Knowledge of Teradata support tools including the installation of remote tools

CountryEEOText_Description:

City: Tijuana

State: Mexico

Community / Marketing Title: Technical Support Engineer

Job Category: Customer Support

Company Profile:

Teradata helps businesses unlock value by turning data into their greatest asset.  We’re the cloud data analytics platform company, built for a hybrid multi-cloud reality, solving the world's most complex data challenges at scale. Collectively, we endeavor to serve equal parts innovator and contributor. Because our mission isn’t just about the collection of data – it’s about revolutionizing the future of transportation to save lives, optimizing energy costs to make the planet a cleaner place, and using data to predict and identify cancer risks.

Location_formattedLocationLong: Tijuana, Mexico MX

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