Senior Data Scientist

Location: Tijuana, Mexico MX


Requisition Number: 210144

External Description:

Senior Data Scientist
Location: Tijuana, BC, Mexico

The Teradata Service Analytics team is dedicated to automating customer support and transforming customer support from reactive to proactive by leveraging data and analytics. Our vision is to optimize Teradata Customers'solution performance and availability, through automated analytics-driven predictive/proactive issue resolution while enabling Customer self-service. Specifically, to develop an analytics software system for customer support, which will

  • Utilize data and analytics to predict Customer operational issues
  • Proactively provide solutions to avoid an impact on customer operations
  • Enable Customers to quickly and easily resolve their own problems
  • Assist Customer Support Associates to quickly resolve customer issues

What You'll Do

As a member of our team, you will work in collaboration with other members to research, design, prototype, test, and document novel algorithms and predictive analytics for automated, near real-time decision making on data and problems. On a daily basis, you will work with massive datasets, which includes data integration, data cleansing, exploratory analysis, predictive modeling, rapid prototyping, and analytics operations once the model is released into production. You will present findings to teammates and guide the transition of new algorithms into operational code.  

Required Background

  • Master’s or Ph.D. degree in a related discipline (Mathematics, Statistics, Computer Science, Data Science, etc)
  • 3+ years of related experience gained through a combination of academic studies and work experience
  • Strong English communication skills (Written and Verbal)
  • USA B1/B2 Visa (or the ability to obtain as a condition of employment)
  • Prior work and/or research demonstrate experience in the following areas:
    • Statistics: exploratory analysis, model development, and theory
    • Data mining: discovery of patterns & signals in data or anomaly detection
    • Algorithms: Decision trees, probabilistic reasoning, neural networks, clustering, case based reasoning
    • Natural Language Processing: NLP and text analysis
    • Software engineering: Ability to work with team members to implement algorithms
    • Operations: Monitoring and maintaining models in production
  • Extensive knowledge of at least one scientific or statistical programming language such as Python (must include SciPy, NumPy, Pandas), Matlab, or R
  • Experience working with SQL databases
  • Proven ability to draw conclusions from data and generating actionable information
  • Excellent quantitative reasoning and creative problem-solving skills
  • Ability to collaborate with and lead interdisciplinary team members to solve problems
  • Self-starter with a positive attitude, intellectual curiosity, and a passion for analytics and solving real-world problems


  • Experience in a customer service domain
  • Experience with machine telemetry


City: Tijuana

State: Mexico

Community / Marketing Title: Senior Data Scientist

Job Category: Customer Support

Company Profile:

Teradata helps businesses unlock value by turning data into their greatest asset.  We’re the cloud data analytics platform company, built for a hybrid multi-cloud reality, solving the world's most complex data challenges at scale. Collectively, we endeavor to serve equal parts innovator and contributor. Because our mission isn’t just about the collection of data – it’s about revolutionizing the future of transportation to save lives, optimizing energy costs to make the planet a cleaner place, and using data to predict and identify cancer risks.

Location_formattedLocationLong: Tijuana, Mexico MX


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